Activate new card
Activate your card online, by phone or at a cash machine.
Lost or stolen
If your card is lost or stolen, let us know immediately and we will block it.
Block or unblock your card
Remember that time when your card disappeared and turned up the moment you cancelled it? You can now place a temporary block on your card.
Contact us if you need a replacement for a damaged card.
Using your card
Get the most out of your credit or debit card, both at home and abroad.
Credit Card Persistent Debt
If you have received a letter on Credit Card persistent debt, get support here.
Transaction you don't recognise or agree with? Browse our hints and tips, and get in touch if still not satisfied
Adding your partner, a family member or friend to your credit card account.
What you can claim on your credit card
See what you can and can’t claim under Section 75 of the Consumer Credit Act 1974.
Paying with your phone or contactless
**Charges may be incurred if calling from overseas.
Apple, the Apple logo and Apple Pay are trademarks of Apple Inc, registered in the US and other countries.
Android, the Android logo and Android Pay are trademarks of Google Inc.
The Android Robot is reproduced or modified from work created and shared by Google and used according to the terms describes in the Creative Commons 3.0 attribution license. Using your HSBC Credit or Debit card with Android Pay is subject to terms and conditions.