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Card support

Get help with all your card questions

Activate your card online, by phone or at a cash machine.


Contact us if you need a replacement for a damaged card.


Transaction you don't recognise or agree with? Browse our hints and tips, and get in touch if still not satisfied


If your card is lost or stolen, let us know immediately and we will block it.


Easy ways to keep your cards safe.


Get the most out of your credit or debit card, both at home and abroad.


Find out about the different ways you can pay your HSBC Credit Card.


Find out how to confirm your online card purchases.


Remember that time when your card disappeared and turned up the moment you cancelled it? You can now place a temporary block on your card.


If you have received a letter on Credit Card persistent debt, get support here.


Adding your partner, a family member or friend to your credit card account.


See what you can and can’t claim under Section 75 of the Consumer Credit Act 1974.

Paying with your phone or contactless


Fast, easy and secure. Use your HSBC card with Apple Pay.


Choice, simplicity and security. Use your HSBC card with Google Pay.


Make low-value payments with just a tap of your HSBC debit card.

**Charges may be incurred if calling from overseas.

Apple, the Apple logo and Apple Pay are trademarks of Apple Inc, registered in the US and other countries.


Android, the Android logo and Android Pay are trademarks of Google Inc.


The Android Robot is reproduced or modified from work created and shared by Google and used according to the terms describes in the Creative Commons 3.0 attribution license. Using your HSBC Credit or Debit card with Android Pay is subject to terms and conditions.

We're here to help you. Find the answers and while you're at it, tell us how we could do better.