There may be a number of reasons why there is a transaction on your account that you don't recognise. Here are some possible explanations which might help you identify the transaction, but if you still don't recognise it, you can contact us.


Check the retailer's name
Retailers sometimes trade under different names, so the one on your statement might not be what you expect. Try entering the retailer's name into a search engine to find out more.


Look out for additional charges
Some retailers, such as hotels, taxis, airlines or hire cars, can add additional surcharges.


Double-check your receipts
Dig out your receipts to see if you have any from the same day and for the same amount bit with a different retailer name.


Scan your inbox
You often get confirmation emails or receipts by email and these might show different retailer names.


Think about exchange rates
If the transaction you don't recognise was made in a foreign currency, the final amount could be different to the amount at the time of purchase.


Ask another account holder
If someone shares your account, they may have made the transactions.


Check repeat payments
If may be that this is an ongoing payment related to something you set up or subscribed to some time ago.