To register for online banking you'll need your Telephone Security Number and one of the following:
your HSBC sort code and account number
your debit/credit card number
Frequently asked questions
What is a Telephone Security Number?
Your Telephone Security Number is a 6 to 10-digit number that only you will know. It's what we use to verify you if you call us. You may have been asked to set this up when you opened your account.
If you don't have a Telephone Security Number and would like to set one up, call us on 03456 00 61 61.
If you've forgotten your Telephone Security Number and need to reset it, call us on 03456 00 61 61.
Alternatively, you can visit one of our branches where a member of staff will assist you.
How do I set up and activate my Digital Secure Key?
Download the HSBC CI & IoM Mobile Banking app on your new device. You'll find it in the Apple App Store or Google Play Store.
Enter your username and password and select 'Continue'
Select 'Send activation code', which you’ll get by text and enter the code
Create a Digital Secure Key PIN and confirm it
You can now log on to mobile banking or generate a code to log on to online banking. You can also set up face or fingerprint recognition, if it’s available on your device, to log on next time
Can I register for online banking, if I don't have a compatible device, or don't want a Digital Secure Key?
If you don't have a compatible device, or don't want a Digital Secure Key, you can request a physical Secure Key. You can order it when you register for online banking or collect it in person if you register in a branch.
Choosing a physical Secure Key means you won’t be able to access the Mobile Banking app.