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Report a problem

We're here to help.

If you notice a problem with your HSBC account, get in touch with us immediately.

  • I got a suspicious email
    Stop. Don't click on any links. Don't open any attachments. Just forward the email to - we'll investigate it.
  • I don't recognise a payment
    Call us immediately on 03456 00 61 61
    (Lines are open 8am to 8pm every day).
  • My card is missing or stolen
    If your card is lost, stolen or likely to be misused we provide 24-hour worldwide assistance.

    From the UK, Channel Islands or Isle of Man call us on:
    0345 600 6161

    From overseas call us on:
    +44 1470 697139* 
    *Charges may be incurred if calling from overseas.

    Our advisers will cancel your card(s) and order replacements immediately.

    For more information on card protection online, check out our Card Security page
We're here to help you. Find the answers and while you're at it, tell us how we could do better.