Replace your card

Contact us at any time if your card is damaged and you need a replacement. The sooner you tell us , the sooner we can send one your way. While you wait for it to arrive, you can still use the existing card.

If your card is nearing expiry, a replacement card is automatically issued. If the expiry month has passed and you have not received a new card, you will need to contact our Lost & Stolen team.

To request a replacement debit card:
Log on to Online Banking and send us a secure message via 'My Messages' (found via the envelope icon at the top of the page). Select 'General Enquiries' as the subject and please be specific about the card you're looking to replace.

OR

Visit your local branch and ask one of our staff to assist.

To request a replacement credit card:
Log on to Online Banking and send us a secure message via 'My Messages' (found via the envelope icon at the top of the page). Select 'Credit Card Enquiries' as the subject and please be specific about the card you're looking to replace.

OR

Please call us on 03456 00 61 61*.

*Lines are open 8am to 8pm every day (24 hours if you an HSBC Advance customer). Calls may be monitored for training purposes. Charges may be incurred if calling from overseas.