Contact us at any time if your card is damaged and you need a replacement. The sooner you tell us , the sooner we can send one your way. While you wait for it to arrive, you can still use the existing card.
If your card is nearing expiry, a replacement card is automatically issued. If the expiry month has passed and you have not received a new card, you will need to contact our Lost & Stolen team.
To request a replacement debit card:
Log on to Online Banking and send us a secure message via 'My Messages' (found via the envelope icon at the top of the page). Select 'General Enquiries' as the subject and please be specific about the card you're looking to replace.
OR
Visit your local branch and ask one of our staff to assist.
To request a replacement credit card:
Log on to Online Banking and send us a secure message via 'My Messages' (found via the envelope icon at the top of the page). Select 'Credit Card Enquiries' as the subject and please be specific about the card you're looking to replace.
OR
Please call us on 0345 600 61 61*
*From outside the Channel Islands & Isle of Man +44 1470 697139
Lines are open 8am to 10pm every day (24 hours if you are an HSBC Premier or Advance customer). Calls may be monitored for training purposes. Charges may be incurred if calling form overseas.
Read how we can work together to keep your HSBC card safe, including:
- protecting your card and PIN
- covering your PIN when you enter it to stop others seeing it
- never divulging your PIN to anyone, even if they claim to be police or HSBC staff
- checking statements and query transactions you don't recognise
Find out more about card security.
Replace your damaged debit or credit cards
Contact us at any time if your card is damaged and you need a replacement. The sooner you tell us , the sooner we can send one your way. While you wait for it to arrive, you can still use the existing card.
If your card is nearing expiry, a replacement card is automatically issued. If the expiry month has passed and you have not received a new card, you will need to contact our Lost & Stolen team.
To request a replacement debit card:
Log on to Online Banking and send us a secure message via 'My Messages' (found via the envelope icon at the top of the page). Select 'General Enquiries' as the subject and please be specific about the card you're looking to replace.
OR
Visit your local branch and ask one of our staff to assist.
To request a replacement credit card:
Log on to Online Banking and send us a secure message via 'My Messages' (found via the envelope icon at the top of the page). Select 'Credit Card Enquiries' as the subject and please be specific about the card you're looking to replace.
OR
Please call us on 0345 600 61 61*
*From outside the Channel Islands & Isle of Man +44 1470 697139
Lines are open 8am to 10pm every day (24 hours if you are an HSBC Premier or Advance customer). Calls may be monitored for training purposes. Charges may be incurred if calling form overseas.
Useful security information
Read how we can work together to keep your HSBC card safe, including:
- protecting your card and PIN
- covering your PIN when you enter it to stop others seeing it
- never divulging your PIN to anyone, even if they claim to be police or HSBC staff
- checking statements and query transactions you don't recognise
Find out more about card security.