Worried about your mortgage payments? We're here to help
If you're struggling to pay, or are due to renew your mortgage deal, we might be able to support you. Find out more.
If you have an existing HSBC mortgage, you can manage your mortgage with us and do any of the following in branch:
- Switch your mortgage deal
- Make additional payments and overpayments
- Borrow more
Worried about your mortgage payments? We're here to help
If you can find a way to continue your current mortgage payments then you should do so. But if you’re struggling to pay, or are due to renew your mortgage deal, you can contact us to discuss your options for support, which won’t affect your credit score.
You could potentially:
- pay only the interest on your mortgage for a 6-month period
- extend your mortgage term, with the option to reverse it within 6 months
Whether or not you select one of these options, rest assured that any repossession proceedings will be paused for 12 months from the date of your first missed payment.
It’s important to make sure that any changes you make to your mortgage are right for you. If you have any questions, please speak to our team or book an appointment to see us in branch.
Get in touch
Book online
Book an appointment with a mortgage specialist in one of our branches. You’ll need to bring identification, proof of address and a recent bank statement.
Give us a call
If you can't book online, call us to make an appointment over the phone.
Our lines are open 07:00 to 21:00 every day.
Make additional payments and overpayments
We want to help you manage your mortgage more effectively. By making regular extra payments on top of your standard monthly payment or making extra lump sum payments, you could:
- pay off your mortgage earlier
- reduce the amount of interest payable - the interest chargeable on the outstanding mortgage balance is calculated every day rather than every week, month or year
Log on to online banking to transfer a lump sum to your mortgage account or book an appointment with one of our dedicated Mortgage Specialists on 03456 00 61 61. If you do not hold a HSBC current or savings account, please contact your own bank to transfer a lump sum to your mortgage.
Speak to us about how much you can overpay without a penalty
If you'd like to make regular overpayments by increasing the Direct Debit for your monthly mortgage payment, or if you'd rather reduce your monthly mortgage payment instead of looking to pay your mortgage off earlier, book an appointment with one of our dedicated Mortgage Specialists on 03456 00 61 61.
Lines are open 07:00 to 21:00 every day. Calls may be monitored and recorded.
Important changes to your mortgage overpayment allowance
- If your mortgage Offer Document was issued on or after the 27th September 2015 please refer to your Offer Document to see details of your annual overpayment allowance
Payments and Overpayments FAQs
What is the standard monthly payment and how is it calculated?
If you currently pay interest only, your standard monthly payment will be the amount you need to pay each month to cover the interest that has accrued on the capital balance of your loan. It is calculated using the capital balance at the end of each day.
If you currently pay both capital and interest (known as capital repayment), your standard monthly payment is the amount you need to pay each month to cover both the interest that has accrued on the capital balance of your loan and part of the capital. It is calculated so as to ensure that, if you make all of the required payments in full and on time, your loan will be repaid by the end of the term as shown on your Offer Document.
How can I arrange to make overpayments every month?
We can arrange for your monthly payments to be increased by setting up an overpayment (called a Flexible Payment Arrangement) so we collect a higher amount by Direct Debit every month.
We need 10 working days notice to set up your Flexible Payment Arrangement. If it's less than 10 working days until your next payment, we'll set it up from the following one.
Can I overpay if my loan has Early Repayment Charges?
Yes you can subject to limitations. Please call us on 03456 00 61 61 for details of your Annual Overpayment Allowance (AOA). As long as you don't go over your AOA for the year, you won't incur an Early Repayment Charge.
Can I make overpayments to reduce the term of my mortgage?
In order to reduce the term of your mortgage, you first need to ask us. This is for your protection as it enables us to confirm that you can afford to pay a higher amount for the remainder of the shorter term. Please call us on 03456 00 61 61.
How often should I review my Flexible Payment Arrangement(s)?
If you make overpayments to a loan with an Annual Overpayment Allowance (AOA), then you should review the amount you are paying at least once a year.
On the anniversary of when your interest rate was applied, your new AOA will be calculated. It is important to review both the AOA and your overpayments to ensure you don't incur any Early Repayment Charges. You can check your AOA by calling us on 03456 00 61 61.
Loans on a fixed interest rate have an AOA which is reset on the anniversary of the date the loan was drawn down. You can make unlimited overpayments to a loan on any other type of rate without incurring an ERC. Please ask us if you are unsure.
Why is my final payment date showing as the date on my Offer Document when I've been overpaying?
When we recalculate your standard monthly payment for a loan on a capital repayment basis, it must always be based on the term set out in your Offer Document, so you always know the minimum standard payment you need to pay each month to ensure your loan is repaid by the agreed date.
If you currently pay interest only, your standard monthly payment will be the amount you need to pay each month to cover the interest that has accrued on the capital balance of your loan.
If you're making regular overpayments, you can always drop back to the standard monthly payment again if your circumstances change or if you have other priorities for your money.
If you wish to continue paying a higher amount so that your loan may be repaid sooner, you can do so by setting up a Flexible Payment Arrangement, or by increasing the amount of an existing one.
I make regular overpayments through a Flexible Payment Arrangement with my monthly Direct Debit payment. Do I need to change anything following a change in the Bank of England base rate?
We won't change your Flexible Payment unless the new standard monthly payment required to repay the loan by the end of the term becomes higher than the amount you have asked us to collect each month.
For example, if you've arranged to always pay £500 per month and your standard monthly payment rises from £450 to £475 per month, we'll continue to collect £500. However, if the standard monthly payment rises to £550, we'll automatically collect £550 to keep the repayment of your loan on track.
If you want to change or cancel a Flexible Payment Arrangement please contact us online via 'My Messages' or call Mortgage Servicing on 03456 00 61 61.
Lines are open 07:00 to 21:00 every day. Calls may be monitored and recorded.
Why have my payments reduced following a Bank of England base rate increase?
This can occur if you've been making regular overpayments or have made lump sum reductions to your loan without asking us to recalculate your standard monthly payments.
Whenever the interest rate is changed, the standard monthly payments are automatically recalculated to the minimum amount required to repay the loan balance, at the revised interest rate, over the remainder of the original term.
As any previous overpayments will have reduced your loan balance, we don't need you to pay as much in future to repay the loan by the end of the agreed term.
Think carefully before securing other debts against your property.
Your property may be repossessed if you do not keep up repayments on your mortgage.
Switch easily with HSBC
If your current mortgage deal with HSBC is coming to an end and you would like to switch your mortgage, we can help you look at your options. You can also agree your new mortgage deal up to 6 months before your current deal ends.
You can apply to switch your HSBC mortgage in branch.
With the cost of living crisis, you might be anxious about keeping up with your mortgage as well as your other bills.
If you can find a way to continue your current mortgage payments then you should do so. But we can offer you other options in case you can't.
If your current mortgage deal with us is coming to an end, we can help you look at all your options. You could potentially switch to an interest-only mortgage for 6 months or extend your mortgage term without impact, and you can agree your new deal up to 6 months before your current one ends.
Get in touch
Book online
Book an appointment with a mortgage specialist in one of our branches. You’ll need to bring identification, proof of address and a recent bank statement.
Give us a call
If you can't book online, call us to make an appointment over the phone.
Our lines are open 07:00 to 21:00 every day.
Book an appointment
Please call or visit your nearest branch to book an appointment with a dedicated mortgage arranger.
To book an appointment with one of our Mortgage Arrangers, please call 03456 00 61 61.
Lines are open 07:00 to 21:00 every day. Calls may be monitored and recorded.
FAQs
How do we estimate your property value?
The property value we use is based on the House Price Index (HPI) which tracks the movement of house prices in your region to estimate the current value of your property.
How is my Loan to Value calculated?
Your Loan to Value (LTV) is the size of your mortgage loan relative to the property’s value. For example, if you have a mortgage of £75,000 on a house that’s worth £100,000, you have a LTV of 75%.
It's good to know your Loan to Value as it helps you understand which rates are available to you.
If you have more than one mortgage loan on the same property, your LTV is calculated by taking the total amount outstanding on all your mortgage accounts against your property value as a percentage.
Think carefully before securing other debts against your property.
Your property may be repossessed if you do not keep up repayments on your mortgage.
If you are considering borrowing more money against your home, we'll help make it as straightforward and affordable as possible with one of our HomeOwner Loans.
- Borrow a minimum of £10,000 and take advantage of our great rates
- If any part of your HomeOwner Loan is to be used to refinance existing debt please read our Debt Consolidation Fact Sheet (PDF).
Please note,our HomeOwner Loans are available to both existing customers and those new customers to HSBC.
Think carefully before securing other debts against your property.
Your property may be repossessed if you do not keep up repayments on your mortgage.
Check eligibility and apply
The first step to getting a mortgage is applying for a Decision in Principle. This confirms your eligibility and gives you an idea of how much you can borrow. To get your application underway, fill out our form to request a Decision in Principle.
Need more help?
Call us to book an appointment with a mortgage specialist in one of our branches. You’ll need to bring identification, proof of address and a recent bank statement.
How we use your information
We will use your personal information as set out in our Privacy Notice.
Think carefully before securing other debts against your property.
Your property may be repossessed if you do not keep up repayments on your mortgage.
Overview
If you have an existing HSBC mortgage, you can manage your mortgage with us and do any of the following in branch:
- Switch your mortgage deal
- Make additional payments and overpayments
- Borrow more
Worried about your mortgage payments? We're here to help
If you can find a way to continue your current mortgage payments then you should do so. But if you’re struggling to pay, or are due to renew your mortgage deal, you can contact us to discuss your options for support, which won’t affect your credit score.
You could potentially:
- pay only the interest on your mortgage for a 6-month period
- extend your mortgage term, with the option to reverse it within 6 months
Whether or not you select one of these options, rest assured that any repossession proceedings will be paused for 12 months from the date of your first missed payment.
It’s important to make sure that any changes you make to your mortgage are right for you. If you have any questions, please speak to our team or book an appointment to see us in branch.
Get in touch
Book online
Book an appointment with a mortgage specialist in one of our branches. You’ll need to bring identification, proof of address and a recent bank statement.
Give us a call
If you can't book online, call us to make an appointment over the phone.
Our lines are open 07:00 to 21:00 every day.
Make additional payments and overpayments
We want to help you manage your mortgage more effectively. By making regular extra payments on top of your standard monthly payment or making extra lump sum payments, you could:
- pay off your mortgage earlier
- reduce the amount of interest payable - the interest chargeable on the outstanding mortgage balance is calculated every day rather than every week, month or year
Log on to online banking to transfer a lump sum to your mortgage account or book an appointment with one of our dedicated Mortgage Specialists on 03456 00 61 61. If you do not hold a HSBC current or savings account, please contact your own bank to transfer a lump sum to your mortgage.
Speak to us about how much you can overpay without a penalty
If you'd like to make regular overpayments by increasing the Direct Debit for your monthly mortgage payment, or if you'd rather reduce your monthly mortgage payment instead of looking to pay your mortgage off earlier, book an appointment with one of our dedicated Mortgage Specialists on 03456 00 61 61.
Lines are open 07:00 to 21:00 every day. Calls may be monitored and recorded.
Important changes to your mortgage overpayment allowance
- If your mortgage Offer Document was issued on or after the 27th September 2015 please refer to your Offer Document to see details of your annual overpayment allowance
Payments and Overpayments FAQs
What is the standard monthly payment and how is it calculated?
If you currently pay interest only, your standard monthly payment will be the amount you need to pay each month to cover the interest that has accrued on the capital balance of your loan. It is calculated using the capital balance at the end of each day.
If you currently pay both capital and interest (known as capital repayment), your standard monthly payment is the amount you need to pay each month to cover both the interest that has accrued on the capital balance of your loan and part of the capital. It is calculated so as to ensure that, if you make all of the required payments in full and on time, your loan will be repaid by the end of the term as shown on your Offer Document.
How can I arrange to make overpayments every month?
We can arrange for your monthly payments to be increased by setting up an overpayment (called a Flexible Payment Arrangement) so we collect a higher amount by Direct Debit every month.
We need 10 working days notice to set up your Flexible Payment Arrangement. If it's less than 10 working days until your next payment, we'll set it up from the following one.
Can I overpay if my loan has Early Repayment Charges?
Yes you can subject to limitations. Please call us on 03456 00 61 61 for details of your Annual Overpayment Allowance (AOA). As long as you don't go over your AOA for the year, you won't incur an Early Repayment Charge.
Can I make overpayments to reduce the term of my mortgage?
In order to reduce the term of your mortgage, you first need to ask us. This is for your protection as it enables us to confirm that you can afford to pay a higher amount for the remainder of the shorter term. Please call us on 03456 00 61 61.
How often should I review my Flexible Payment Arrangement(s)?
If you make overpayments to a loan with an Annual Overpayment Allowance (AOA), then you should review the amount you are paying at least once a year.
On the anniversary of when your interest rate was applied, your new AOA will be calculated. It is important to review both the AOA and your overpayments to ensure you don't incur any Early Repayment Charges. You can check your AOA by calling us on 03456 00 61 61.
Loans on a fixed interest rate have an AOA which is reset on the anniversary of the date the loan was drawn down. You can make unlimited overpayments to a loan on any other type of rate without incurring an ERC. Please ask us if you are unsure.
Why is my final payment date showing as the date on my Offer Document when I've been overpaying?
When we recalculate your standard monthly payment for a loan on a capital repayment basis, it must always be based on the term set out in your Offer Document, so you always know the minimum standard payment you need to pay each month to ensure your loan is repaid by the agreed date.
If you currently pay interest only, your standard monthly payment will be the amount you need to pay each month to cover the interest that has accrued on the capital balance of your loan.
If you're making regular overpayments, you can always drop back to the standard monthly payment again if your circumstances change or if you have other priorities for your money.
If you wish to continue paying a higher amount so that your loan may be repaid sooner, you can do so by setting up a Flexible Payment Arrangement, or by increasing the amount of an existing one.
I make regular overpayments through a Flexible Payment Arrangement with my monthly Direct Debit payment. Do I need to change anything following a change in the Bank of England base rate?
We won't change your Flexible Payment unless the new standard monthly payment required to repay the loan by the end of the term becomes higher than the amount you have asked us to collect each month.
For example, if you've arranged to always pay £500 per month and your standard monthly payment rises from £450 to £475 per month, we'll continue to collect £500. However, if the standard monthly payment rises to £550, we'll automatically collect £550 to keep the repayment of your loan on track.
If you want to change or cancel a Flexible Payment Arrangement please contact us online via 'My Messages' or call Mortgage Servicing on 03456 00 61 61.
Lines are open 07:00 to 21:00 every day. Calls may be monitored and recorded.
Why have my payments reduced following a Bank of England base rate increase?
This can occur if you've been making regular overpayments or have made lump sum reductions to your loan without asking us to recalculate your standard monthly payments.
Whenever the interest rate is changed, the standard monthly payments are automatically recalculated to the minimum amount required to repay the loan balance, at the revised interest rate, over the remainder of the original term.
As any previous overpayments will have reduced your loan balance, we don't need you to pay as much in future to repay the loan by the end of the agreed term.
Think carefully before securing other debts against your property.
Your property may be repossessed if you do not keep up repayments on your mortgage.
Switching your deal
Switch easily with HSBC
If your current mortgage deal with HSBC is coming to an end and you would like to switch your mortgage, we can help you look at your options. You can also agree your new mortgage deal up to 6 months before your current deal ends.
You can apply to switch your HSBC mortgage in branch.
With the cost of living crisis, you might be anxious about keeping up with your mortgage as well as your other bills.
If you can find a way to continue your current mortgage payments then you should do so. But we can offer you other options in case you can't.
If your current mortgage deal with us is coming to an end, we can help you look at all your options. You could potentially switch to an interest-only mortgage for 6 months or extend your mortgage term without impact, and you can agree your new deal up to 6 months before your current one ends.
Get in touch
Book online
Book an appointment with a mortgage specialist in one of our branches. You’ll need to bring identification, proof of address and a recent bank statement.
Give us a call
If you can't book online, call us to make an appointment over the phone.
Our lines are open 07:00 to 21:00 every day.
Book an appointment
Please call or visit your nearest branch to book an appointment with a dedicated mortgage arranger.
To book an appointment with one of our Mortgage Arrangers, please call 03456 00 61 61.
Lines are open 07:00 to 21:00 every day. Calls may be monitored and recorded.
FAQs
How do we estimate your property value?
The property value we use is based on the House Price Index (HPI) which tracks the movement of house prices in your region to estimate the current value of your property.
How is my Loan to Value calculated?
Your Loan to Value (LTV) is the size of your mortgage loan relative to the property’s value. For example, if you have a mortgage of £75,000 on a house that’s worth £100,000, you have a LTV of 75%.
It's good to know your Loan to Value as it helps you understand which rates are available to you.
If you have more than one mortgage loan on the same property, your LTV is calculated by taking the total amount outstanding on all your mortgage accounts against your property value as a percentage.
Think carefully before securing other debts against your property.
Your property may be repossessed if you do not keep up repayments on your mortgage.
Borrowing more
If you are considering borrowing more money against your home, we'll help make it as straightforward and affordable as possible with one of our HomeOwner Loans.
- Borrow a minimum of £10,000 and take advantage of our great rates
- If any part of your HomeOwner Loan is to be used to refinance existing debt please read our Debt Consolidation Fact Sheet (PDF).
Please note,our HomeOwner Loans are available to both existing customers and those new customers to HSBC.
Think carefully before securing other debts against your property.
Your property may be repossessed if you do not keep up repayments on your mortgage.
Ways to Apply
Check eligibility and apply
The first step to getting a mortgage is applying for a Decision in Principle. This confirms your eligibility and gives you an idea of how much you can borrow. To get your application underway, fill out our form to request a Decision in Principle.
Need more help?
Call us to book an appointment with a mortgage specialist in one of our branches. You’ll need to bring identification, proof of address and a recent bank statement.
How we use your information
We will use your personal information as set out in our Privacy Notice.
Think carefully before securing other debts against your property.
Your property may be repossessed if you do not keep up repayments on your mortgage.
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