Premier Worldwide Travel Insurance

As part of your HSBC Premier experience, you enjoy the benefit of Premier Worldwide Travel Insurance at no extra cost.

Our cover gives you, your partner, dependent children and any grandchildren under 23 years of age worldwide protection, so we're here to help whether you've booked a long weekend in the UK, skiing in the Alps or travelling overseas.

Premier Worldwide Travel Insurance is provided by Aviva Insurance Limited in the UK.

Policy terms and conditions apply.

Please note: holidays in the UK, Channel Islands and Isle of Man will only be covered if they include two or more consecutive nights stay in pre-booked holiday accommodation.

Please ensure you can answer YES to the following questions:

• Do you hold an HSBC Premier account?
• Are you under 70 years of age when you open your HSBC Premier account or when your trip starts? Note: When you reach 70, you will no longer be covered by HSBC Premier Travel Insurance.
• Are you a resident of the Channel Islands or Isle of Man?
• Are you going to start and finish your trip in the UK, the Channel Islands or the Isle of Man?
• Are any dependent children* under 18 years of age at the start date of the trip (under 23 years of age if in full time education and living with you outside of term time)?
• Are any grandchildren* under 18 years of age at the start date of the trip (under 23 years of age if in full time education)? 

*Children are only covered when travelling with you or your partner, or travelling with close relatives who are over 23 years of age, or travelling independently on a school/college trip with teachers/lecturers. Grandchildren are only covered when travelling with you or your partner.

Medical Conditions: 

To make a medical claim you must be registered with a doctor in the UK, Channel Islands or Isle of Man. 

You will need to call the HSBC Medical Risk Assessment Helpline on 0800 051 7457 before booking your trip if you or any insured person in the last 12 months has:

• been prescribed medication; 
• received or are awaiting medical treatment, tests or investigations; 
• been referred to a specialist, or admitted to hospital for any condition not listed on the accepted conditions list

Pre-existing conditions are not covered at any time under the policy, unless listed within the accepted conditions list or have been disclosed to and accepted in writing by the HSBC Medical Risk Assessment Helpline.

Please take time to read the following:

• Pre-existing medical conditions unless listed as an accepted condition or disclosed to and accepted in writing by the insurer
• Any leisure activities which are shown as excluded in the policy document
• If you are aged 70 or over
• Missed departure on trips within the UK, Channel Islands or Isle of Man or due to strike if the date of strike is known at the time of booking
• Winter sports beyond the 31 day trip limit
• Business trips which involve manual work or dealing with the public
• Claims for death, injury, illness or disability are not covered if they result from the misuse of alcohol or drugs

Please note, all trips must begin and end in the UK, the Channel Islands or the Isle of Man.

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

In case of medical emergency please call (+44) 1603 605 135 from abroad or 0800 051 7458 within UK, Channel Islands or Isle of Man.

Lines are open 24 hours a day, 365 days a year. Calls may be monitored or recorded.

Travel Claims Line
 

0800 051 7459
Lines open 24 hours a day
Calls may be monitored or recorded

Customer services
 

03456 00 61 61
Lines open 24 hours a day
Calls may be monitored or recorded

Medical assessment
 

0800 051 7457
Lines open 8am to 9pm Monday to Sunday (closed Christmas Day, Boxing Day and New Years Day)
Calls may be monitored or recorded