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The rising cost of living

Energy, food and living costs have been going up. Here, you'll find information on how we can support you and ways to reduce the stress.

Dealing with the rising cost of living

Many of us are worried about our budgets being squeezed by higher household bills and other everyday costs. So, we've put together a list of resources and services we can offer to help you navigate this challenging time.


To get on top of your finances, have a go at putting a budget together. This can help you assess your incomings, outgoings, and disposable income by working out where your money goes and seeing if you can save more.


If you need some support on how to make the most of your income and create a sustainable budget, you can reach out to Community Savings. Community Savings is a charity that helps those who are experiencing financial difficulties, for whatever reason. All of their services, including budgeting and mentoring support, are free and confidential.

How we can help

Agreeing an arranged overdraft is fee-free. Keeping within your overdraft limit could be an easy way to manage your account.

If you're struggling to make your credit card payments, it's important you let us know as soon as you can, so we can support you.


We're here to help, from 07:00-21:00 every day.


Are you behind on your payments, or can't make your next one? Maybe you're looking to reduce your mortgage payments? Or worried about missing a mortgage payment in the future.


We're here to help, from 07:00-21:00 every day.

Manage your debt

If you're struggling with debt, have missed a payment or are worried you might do so, you can call our specialist team on 0345 850 0622 or Textphone 03457 125 583 to get a helping hand. Lines are open:


08:00-18:00 Monday to Friday.


08:00-16:00 Saturday.

Prioritise your mental health and wellbeing

If you're experiencing challenges with your mental health and wellbeing during this time, then we encourage you to visit your GP who can help you further.


Remember, you can always reach out to someone to talk, speak to Citizens Advice or get in touch with a charity who may be able to support you.

Ways to get in touch with us

If you have our app or you're registered for online banking, you can manage your account securely online. You can check your balance, make payments, transfer money between your accounts and talk to us using Secure Message.

Live chat

As well as being able to manage your account online, we have a Live Chat service so you can speak to someone without having to call. To start a chat with one of our agents, select the 'Live Chat' tab on the right-hand side of this page.


Live chat available 07:00-21:00 every day.

You can always pop by a branch and chat to our staff to see how we can help. Please check our branch finder for the latest opening hours of your local branch.

When you're ready, you can call us on 03456 00 61 61. We can help with a range of enquiries on this line. Calls charges are the same as local rate calls. However, you may want to check whether these charges are covered under your existing call plan with your service provider.


Our lines are open 07:00-21:00 every day.