HSBC Mobile Banking App - HSBC Channel Islands & Isle of Man

Your mobile banking app is here and ready for you to experience. Simply download the HSBC Channel Islands and Isle of Man Banking app via the app store.

Features

Touch and facial recognition for iOS users
Fingerprint ID for Android users
Quickly view your balances
Make quick and easy payments to existing payees
Mobile messaging

Access your local credit card and bank account e-Statements

Keep track of your transactions

See all your local and global accounts at a glance. Plus, view and download up to 12 months of your bank account and credit card e-Statements.

Download the app

This link will open in a new window

Get started

If you’re already registered for online banking:

Download the app from the app store
Follow the on-screen instructions
Log on with your online banking details

If you’re not yet an online banking customer, register here then follow the steps above.

Find out more

Frequently Asked Questions

Accessing the mobile banking app

Simply download from the Apple App Store or Google Play™, open the app on your phone and follow the on-screen instructions.

If you're an existing online banking customer, you can access the HSBC CI and IoM Mobile Banking app using the same details.

If you're new to online banking, open the app, and follow the on screen instructions to set up your security information.

The app requires Apple iOS 12.2 or later, or Android aOS 6.0 or later. You can check the compatibility of your device on the app stores.

If you've already linked your international accounts you’ll be able to view them using the app without doing anything. To link new accounts, simply log on to online banking, select My Banking and add/remove a country/region.

You can view e-Statements for credit card, current account and savings accounts (apart from fixed rate saver and regular saver accounts).

e-Statements from the last 72 months are available to view and download in the app.

After logging on, select your current, savings or credit card account.

Above the transactions you will see a 'View statements' icon - select this.

You can then scroll and select the date of the statement you want to view.

It will take about 10 seconds for the statement to load.

You can use the share function by clicking the 'share' icon at the top-right corner when viewing the statement. You can then download the PDF version of the statement or share the statement with others via email, message or AirDrop (iOS only).

Android device users will be asked to give this access, as the e-Statements will be downloaded on your device and opened via a PDF viewer. When you see the prompt, please select allow and then you'll be able to view your e-Statement.

iPhone users should not be asked for this access, as the technology allows for the statement to be viewed in the app.

The changes will be saved immediately and your preferences will be updated for the next statement.

Yes, when you update your preferences for your bank accounts, they are updated for all accounts including any joint accounts to all account holders.

Yes, you can switch to paper statements in the app. Please follow these steps: Profile > Communication Preferences > Statements > Paper statements toggle on > Select accounts to receive paper statements for.

If you choose to change your communication preferences to paper statements, you will still be able to view your e-Statements on the app.

Mobile Messaging is a feature in the HSBC CI & IoM Mobile app that allows customers to set up transaction notifications. Customers are able to set up notifications for their credit card accounts.

Notifications will be sent for any card transactions on accounts subscribed. Money paid into a Credit Card account will not generate a notification.

MasterCard and Visa Credit Card accounts.

Note: If you open a new Credit Card account, you will need to go to ‘Notification Preferences’ to turn on notifications for that account.

The primary card holder will receive the notifications relating to both theirs and any additional/supplementary card holders.

In order to access the feature, you must have a Digital Secure Key setup on your device.

You will need to onboard via one of the below options:

Tapping on the bell icon that appears on the top-right of the accounts screen
Tapping on ‘Notification Preferences’ from the ‘Profile’ menu

Once onboarding is complete, all eligible accounts will have notifications turned on. You can manage which credit cards receive notifications at any time by going to ‘Notification Preferences’ in the ‘Profile’ menu. You can then choose which credit cards receive notifications by selecting or de-selecting the relevant accounts.

You will receive push notifications, which appear outside of the app. You can see a record of all notifications within the app by clicking on the bell icon.

Notifications will appear:

On your phone's lock screen
In your phone's notification centre
Within the Mobile app

Your mobile banking app is ready to download

Features

Access your local credit card and bank account e-Statements

Download the app

Get started

Frequently Asked Questions

Accessing the mobile banking app

Where can I get the mobile banking app?

How do I register for mobile banking?

What are the system requirements for the app?

Can the app access my HSBC accounts in other countries?

What e-Statements are available on the app?

How can I view my e-Statements using the HSBC CI and IoM app?

Can I download my e-Statements?

Why is the HSBC CI and IoM app requesting access to my photos, media and files when I try to view my statement?

When I update my Communication Preferences on HSBC CI & IoM app, do they take effect immediately?

Will I be able to view or download my previous e-Statements if I update my communications preferences to paper statement?

I have updated my communication preferences to paper statements, will the preference be updated for my joint accounts too?

Can I switch back to paper statements?

Will I be able to view or download my previous e-Statements if I change my communications preferences to paper statement?

What is Mobile Messaging?

What accounts can I set up notifications on?

How do I opt-in or out of receiving notifications?

Once set up, what notifications will be received?

More ways to bank

Online banking

Telephone banking

Branch banking

Customer support