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Help & support

Find the answers you need

What other people are asking

What should I do if my card has been lost or stolen?
If your card is lost or stolen, or likely to be misused, please contact our 24-hour Lost and Stolen Card Team immediately. Our advisers will cancel your card(s) as soon as you notify us, and will issue replacements.

We recommend you save the telephone number of our Lost and Stolen Card Team into your mobile phone. That way, you'll have it available if you should ever need it.

You can call us on 0800 085 2401 (or +44 1442 422 929* from abroad). Lines are open 24 hours a day, 7 days a week.

*Charges may be incurred if calling from abroad.

 

How do I get a replacement for a cracked or damaged debit or credit card?
If your card is so damaged that you can't use it, please send us a secure message with online banking or go to your HSBC branch to order a new one.

 

How do I activate my secure key?
Please visit our Ways to Bank page for a complete description of how to activate your secure key, along with a range of video tutorials.

 

How do I open a student account?
To apply for a HSBC Student Account you can talk to one of our team in any of our HSBC branches. Remember, if you're new to HSBC you'll need to bring identification such as a passport, birth certificate or driving licence and proof of your address (e.g. a recent utilities bill, bank statement or your UCAS acceptance letter) with you. Also remember to bring your proof of acceptance onto a qualifying course if you're applying for the full Student Account.

 

My card is blocked, can I still get some money?
If your card is blocked, please go to your local branch with proof of ID so you can withdraw money and also get your card unblocked if there are no issues.

On Twitter

By Phone

Existing HSBC Premier customers please call us on:

03457 70 70 70

 

Lines are open 24 hours a day

From outside the UK, Channel Islands & Isle of Man  +44 1226 261 010

 

 

Existing HSBC customers please call us on:

03456 00 61 61

 

Lines are open 8am to 8pm every day (24 hours a day if you are an HSBC Advance Customer)

From outside the UK, Channel Islands & Isle of Man +44 1226 261 010

 

 

Non-HSBC customers please call us on:

03456 04 06 26

 

Lines are open 8am to 10pm everyday (except Christmas Day, Boxing Day and New Year's Day).

From outside the UK, Channel Islands & Isle of Man +44 1226 261 010

To keep you up to date with any news or offers we may contact you in a number of ways such as a phone call, email or by post. 


To make sure you only hear from us in a way that suits you, please let us know how you would like us to keep in touch by updating your preferences in any of the following ways:
 

Online
To change your contact preference online, log in to online banking, click on your name at the top of the screen and select ‘Communication preferences’.


If you are not registered for Internet Banking it is quick and easy to set up

 

By Phone
You can change your preferences on the phone. Simply call and tell us how you are happy for us to contact you.
 

Call us now on 03456 006 161

Lines are open 8am to 10pm Monday to Friday every day. Calls may be monitored and/or recorded to ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security.


 

In Branch
Please ask a member of staff next time you visit a branch and they will be happy to help.
 

Find your nearest branch:

 

Please note that you can change your preferences at any time in the future. For more information please read our Privacy Notice

What other people are asking

What should I do if my card has been lost or stolen?
If your card is lost or stolen, or likely to be misused, please contact our 24-hour Lost and Stolen Card Team immediately. Our advisers will cancel your card(s) as soon as you notify us, and will issue replacements.

We recommend you save the telephone number of our Lost and Stolen Card Team into your mobile phone. That way, you'll have it available if you should ever need it.

You can call us on 0800 085 2401 (or +44 1442 422 929* from abroad). Lines are open 24 hours a day, 7 days a week.

*Charges may be incurred if calling from abroad.

 

How do I get a replacement for a cracked or damaged debit or credit card?
If your card is so damaged that you can't use it, please send us a secure message with online banking or go to your HSBC branch to order a new one.

 

How do I activate my secure key?
Please visit our Ways to Bank page for a complete description of how to activate your secure key, along with a range of video tutorials.

 

How do I open a student account?
To apply for a HSBC Student Account you can talk to one of our team in any of our HSBC branches. Remember, if you're new to HSBC you'll need to bring identification such as a passport, birth certificate or driving licence and proof of your address (e.g. a recent utilities bill, bank statement or your UCAS acceptance letter) with you. Also remember to bring your proof of acceptance onto a qualifying course if you're applying for the full Student Account.

 

My card is blocked, can I still get some money?
If your card is blocked, please go to your local branch with proof of ID so you can withdraw money and also get your card unblocked if there are no issues.

On Twitter

By Phone

Existing HSBC Premier customers please call us on:

03457 70 70 70

 

Lines are open 24 hours a day

From outside the UK, Channel Islands & Isle of Man  +44 1226 261 010

 

 

Existing HSBC customers please call us on:

03456 00 61 61

 

Lines are open 8am to 8pm every day (24 hours a day if you are an HSBC Advance Customer)

From outside the UK, Channel Islands & Isle of Man +44 1226 261 010

 

 

Non-HSBC customers please call us on:

03456 04 06 26

 

Lines are open 8am to 10pm everyday (except Christmas Day, Boxing Day and New Year's Day).

From outside the UK, Channel Islands & Isle of Man +44 1226 261 010

To keep you up to date with any news or offers we may contact you in a number of ways such as a phone call, email or by post. 


To make sure you only hear from us in a way that suits you, please let us know how you would like us to keep in touch by updating your preferences in any of the following ways:
 

Online
To change your contact preference online, log in to online banking, click on your name at the top of the screen and select ‘Communication preferences’.


If you are not registered for Internet Banking it is quick and easy to set up

 

By Phone
You can change your preferences on the phone. Simply call and tell us how you are happy for us to contact you.
 

Call us now on 03456 006 161

Lines are open 8am to 10pm Monday to Friday every day. Calls may be monitored and/or recorded to ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security.


 

In Branch
Please ask a member of staff next time you visit a branch and they will be happy to help.
 

Find your nearest branch:

 

Please note that you can change your preferences at any time in the future. For more information please read our Privacy Notice