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Help & support

Find the answers you need

What can we help you with?

Contact us

By phone

Existing HSBC customers

03456 00 61 61

Our lines are open 7am to 9pm every day.

From outside the Channel Islands & Isle of Man  +44 1470 697139

Lost and stolen card support is 24 hours a day, 7 days a week.

Non-HSBC customers

03456 00 61 61

Please press ‘0’ to hold for an agent.

Our lines are now open 7am to 9pm every day.

From outside the Channel Islands & Isle of Man +44 1470 697139

HSBC Commercial customers

03457 60 60 60

Lines are open 8am to 6pm, Monday to Friday.

In branch

Book an appointment to visit one of our branches across the islands. You can chat to our team about managing and opening accounts, Premier services, savings, wealth, lending or mortgages.

We're here to help you. Find the answers and while you're at it, tell us how we could do better.