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Activating your card

When your new debit or credit card arrives, you'll need to activate it before you can use it

Sign the back of your debit card and choose one of these activation options: 

Online banking

  1. Log on to online banking
  2. Select the account you want to activate the card for
  3. Select Manage, then Activate card, and follow the instructions.



Call 0800 783 5263.

Lines open 08:00-20:00 every day.


Cash machine

Just make a transaction (such as a cash withdrawal, balance enquiry or mobile top-up) and your new card will be automatically activated without any on-screen notification.

Please note you can't choose this option if it's your first debit card from HSBC.

Please note, if you are a joint account holder and have more than one card on the account, you'll need to activate each card individually.

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