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Apple Pay

Fast, easy and secure. Use your HSBC card with Apple Pay

 

Apple Pay changes how you pay with breakthrough contactless payment technology
and unique security features. So you can pay in an easy, secure, and private way.

Most HSBC credit and debit cards are eligible for Apple Pay, subject to status.

 

 

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the
US and other countries. Apple Pay and Apple Watch are trademarks of Apple Inc.

Set up is simple

Apple Pay

You can add up to eight credit or debit cards. The same card can be added on up to nine devices. The first card added to Apple Pay will be the default card. Payments will be from this card unless another card is selected. You can change your default card at any time by going into Settings, and then Wallet & Apple Pay.

Apple Pay works with iPhone 6 and later in shops, apps and websites in Safari; with Apple Watch in shops and apps; with iPad Pro, iPad Air 2 and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay–enabled iPhone 6 or later or Apple Watch. For a list of compatible Apple Pay devices, see:  https://support.apple.com/km207105.

 


iPhone

Open the Wallet app, then tap the plus sign in the upper-right corner.

 

From there, simply enter your card's security code to add your credit or debit card from your iTunes account or, select "Add a different card" and use your iSight camera to enter the card information, or type it in manually.

 

 

Apple Watch*
Open the Apple Watch app on your iPhone and tap 'Wallet & Apple Pay'.

Then select 'Add a new Credit or Debit Card'.

From there simply enter your card's security code to add your credit or debit card from your iTunes account.

To add a different card use your iSight camera to enter the card information, or type it in manually.

*when paired with an iPhone 5 or later model 

 

iPad 
Go into Settings, tap 'Wallet & Apple Pay', and tap 'Add Credit or Debit Card'.

From there, simply enter your card's security code to add your credit or debit card from your iTunes account, or, select "Add a different card" and use your iSight camera to enter the card information, or type it in manually.

 

 

 

 

Apple, the Apple logo, iPhone, iPad and iSight are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Apple Watch are trademarks of Apple Inc.

Making payments is easy & secure


Payments will come from your default card, which can be changed at any time by going
into Settings, and then Wallet & Apple Pay.

 

In store

To pay in stores, there is no need to wake your iPhone or open an app.

 

Just hold your iPhone near the contactless reader with your finger on Touch ID.

 

You'll see "Done" on the display, along with a subtle vibration and beep, letting you know your payment information was sent.*

 

On Apple Watch, double-click the side button and hold the display of your Apple Watch
up to the contactless reader.

 

A gentle tap and beep confirms that your payment information was sent.*

 

 

 

In app

To pay within apps,* select Apple Pay as the payment method and place your finger on Touch ID.


*Available on compatible iPhone and iPad models.

 

Apple Pay

 

 

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay, Apple Watch and Touch ID are trademarks of Apple Inc.

Frequently Asked Questions

Apple Pay

 

What is Apple Pay?

Apple Pay is a new way to pay in stores using your iPhone or Apple Watch*, and within some apps on your compatible iPhone or iPad.

 

Simply add your HSBC Credit or Debit card to Wallet and you can transact using Apple Pay.


*when paired with iPhone 5 or later 



Which devices are compatible with Apple Pay?
Apple Pay works with iPhone 6 and later in shops, apps and websites in Safari; with Apple Watch in shops and apps; with iPad Pro, iPad Air 2 and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay–enabled iPhone 6 or later or Apple Watch.

For a list of compatible Apple Pay devices, see:  https://support.apple.com/km207105.

 

 

 

Which HSBC credit or debit cards can I use with Apple Pay?

Most HSBC credit and debit cards are eligible for Apple Pay, subject to status. 

 

Eligible cards are: 

  • HSBC Premier Credit Card
  • HSBC Visa Credit Card
  • HSBC MasterCard Credit Card
  • HSBC Student Credit Card
  • HSBC Platinum Credit Card
  • HSBC Gold Visa Credit Card
  • HSBC Gold MasterCard Card
  • HSBC Visa Debit Card
  • HSBC Advance Debit Card
  • HSBC Premier Visa Debit Card
  • HSBC Premier World Elite Credit Card
  • HSBC Classic Credit Card

 

 

How do I set my HSBC card as the default card for Apple Pay?

The first card you add to Wallet is your default card. To change your default card go to Settings, select Wallet & Apple Pay and tap Default Card. Select your HSBC card to make it the default card for transactions.

 

You can also change a default card by selecting the card you would like to make the default, and dragging it to the front in Wallet. Tap "OK" when prompted.

 

 

Where can I use Apple Pay?

Apple Pay can be used wherever you see the contactless payment symbol. It can be used for travel with TfL on buses and the London Underground.

A £30 limit will apply to transactions in most cases; ask the retailer for further details.

 

You can also make in-app purchases on your compatible iPhone or iPad.

 

 

Is Apple Pay free to use?

HSBC won't charge you for using Apple Pay, but charges from your mobile network provider may apply depending on your data plan.

 

 

What should I do if I lose my iPhone, iPad or Apple Watch?

If your iPhone, iPad or Apple Watch is lost or stolen, you can go to icloud.com/find or use the Find My iPhone app to suspend or permanently remove your HSBC card from that device.

 

This will happen even if your device is offline and not connected to a mobile or Wi-Fi network.
 

Apple will also be able to remove your card(s) from a device.

Alternatively, you can call us on 03456 002 290* to suspend or remove your card from Apple Pay.

* Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded. 

 

 

What should I do if I lose my card?

If you lose your card, please contact us immediately on 03456 007 010*.

 

Your actual card will be deactivated, and you will not be able to continue to use Apple Pay with this card.

When we issue you a new card, you will need to register it with Apple Pay again.
 

* Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

 

 

What happens when I replace or update my device?

If you replace or update your device, you will need to add your card(s) to Wallet again.

Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example if you pass it to be repaired.

You can remove a card from Apple Pay at any time. Go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card.

 

 

Is Apple Pay secure?

Apple Pay is a secure way to make payments. With Apple Pay, instead of using your actual HSBC credit and debit card numbers when you add your card, a unique Device Account Number is assigned, encrypted, and securely stored in the Secure Element, a dedicated chip in iPhone, iPad, and Apple Watch.

When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual credit or debit card numbers are never shared by Apple with merchants or transmitted with payment.

To protect your card:

  • you must not choose a device passcode that can be easily guessed by anyone else or tell anyone else what your device passcode is;
  • and you must ensure that you do not store anyone else's fingerprint within your Apple Pay device.

 

 

I have been prompted for a one-time passcode. What is this and why is it required?

For security purposes, we may ask you to enter a one-time passcode to confirm your identity. This code is a unique series of numbers and/or letters and will be sent via email or text. If prompted, please select how you wish to receive the one-time passcode and then enter it into the appropriate field. 

 

 

What should I do if I still have questions or need assistance with Apple Pay?

Please contact us on 03456 00 61 61*.
 

*Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded. 



Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Apple Watch are trademarks of Apple Inc.

Apple Pay works with iPhone 6 and later in shops, apps and websites in Safari; with Apple Watch in shops and apps; with iPad Pro, iPad Air 2 and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay–enabled iPhone 6 or later or Apple Watch.

For a list of compatible Apple Pay devices, see:  https://support.apple.com/km207105.

Watch our videos

Apple Pay

Do you ever feel like you're constantly in a hurry? The seconds you save using Apple Pay can make all the difference.




Do you ever feel like you could do with an extra pair of hands? With Apple Pay, your card is always within reach.

 


Apple, the Apple logo, iPhone, iPad and iSight are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Apple Watch are trademarks of Apple Inc.

 

Apple Pay changes how you pay with breakthrough contactless payment technology
and unique security features. So you can pay in an easy, secure, and private way.

Most HSBC credit and debit cards are eligible for Apple Pay, subject to status.

 

 

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the
US and other countries. Apple Pay and Apple Watch are trademarks of Apple Inc.

Set up is simple

Apple Pay

You can add up to eight credit or debit cards. The same card can be added on up to nine devices. The first card added to Apple Pay will be the default card. Payments will be from this card unless another card is selected. You can change your default card at any time by going into Settings, and then Wallet & Apple Pay.

Apple Pay works with iPhone 6 and later in shops, apps and websites in Safari; with Apple Watch in shops and apps; with iPad Pro, iPad Air 2 and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay–enabled iPhone 6 or later or Apple Watch. For a list of compatible Apple Pay devices, see:  https://support.apple.com/km207105.

 


iPhone

Open the Wallet app, then tap the plus sign in the upper-right corner.

 

From there, simply enter your card's security code to add your credit or debit card from your iTunes account or, select "Add a different card" and use your iSight camera to enter the card information, or type it in manually.

 

 

Apple Watch*
Open the Apple Watch app on your iPhone and tap 'Wallet & Apple Pay'.

Then select 'Add a new Credit or Debit Card'.

From there simply enter your card's security code to add your credit or debit card from your iTunes account.

To add a different card use your iSight camera to enter the card information, or type it in manually.

*when paired with an iPhone 5 or later model 

 

iPad 
Go into Settings, tap 'Wallet & Apple Pay', and tap 'Add Credit or Debit Card'.

From there, simply enter your card's security code to add your credit or debit card from your iTunes account, or, select "Add a different card" and use your iSight camera to enter the card information, or type it in manually.

 

 

 

 

Apple, the Apple logo, iPhone, iPad and iSight are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Apple Watch are trademarks of Apple Inc.

Making payments is easy & secure


Payments will come from your default card, which can be changed at any time by going
into Settings, and then Wallet & Apple Pay.

 

In store

To pay in stores, there is no need to wake your iPhone or open an app.

 

Just hold your iPhone near the contactless reader with your finger on Touch ID.

 

You'll see "Done" on the display, along with a subtle vibration and beep, letting you know your payment information was sent.*

 

On Apple Watch, double-click the side button and hold the display of your Apple Watch
up to the contactless reader.

 

A gentle tap and beep confirms that your payment information was sent.*

 

 

 

In app

To pay within apps,* select Apple Pay as the payment method and place your finger on Touch ID.


*Available on compatible iPhone and iPad models.

 

Apple Pay

 

 

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay, Apple Watch and Touch ID are trademarks of Apple Inc.

Frequently Asked Questions

Apple Pay

 

What is Apple Pay?

Apple Pay is a new way to pay in stores using your iPhone or Apple Watch*, and within some apps on your compatible iPhone or iPad.

 

Simply add your HSBC Credit or Debit card to Wallet and you can transact using Apple Pay.


*when paired with iPhone 5 or later 



Which devices are compatible with Apple Pay?
Apple Pay works with iPhone 6 and later in shops, apps and websites in Safari; with Apple Watch in shops and apps; with iPad Pro, iPad Air 2 and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay–enabled iPhone 6 or later or Apple Watch.

For a list of compatible Apple Pay devices, see:  https://support.apple.com/km207105.

 

 

 

Which HSBC credit or debit cards can I use with Apple Pay?

Most HSBC credit and debit cards are eligible for Apple Pay, subject to status. 

 

Eligible cards are: 

  • HSBC Premier Credit Card
  • HSBC Visa Credit Card
  • HSBC MasterCard Credit Card
  • HSBC Student Credit Card
  • HSBC Platinum Credit Card
  • HSBC Gold Visa Credit Card
  • HSBC Gold MasterCard Card
  • HSBC Visa Debit Card
  • HSBC Advance Debit Card
  • HSBC Premier Visa Debit Card
  • HSBC Premier World Elite Credit Card
  • HSBC Classic Credit Card

 

 

How do I set my HSBC card as the default card for Apple Pay?

The first card you add to Wallet is your default card. To change your default card go to Settings, select Wallet & Apple Pay and tap Default Card. Select your HSBC card to make it the default card for transactions.

 

You can also change a default card by selecting the card you would like to make the default, and dragging it to the front in Wallet. Tap "OK" when prompted.

 

 

Where can I use Apple Pay?

Apple Pay can be used wherever you see the contactless payment symbol. It can be used for travel with TfL on buses and the London Underground.

A £30 limit will apply to transactions in most cases; ask the retailer for further details.

 

You can also make in-app purchases on your compatible iPhone or iPad.

 

 

Is Apple Pay free to use?

HSBC won't charge you for using Apple Pay, but charges from your mobile network provider may apply depending on your data plan.

 

 

What should I do if I lose my iPhone, iPad or Apple Watch?

If your iPhone, iPad or Apple Watch is lost or stolen, you can go to icloud.com/find or use the Find My iPhone app to suspend or permanently remove your HSBC card from that device.

 

This will happen even if your device is offline and not connected to a mobile or Wi-Fi network.
 

Apple will also be able to remove your card(s) from a device.

Alternatively, you can call us on 03456 002 290* to suspend or remove your card from Apple Pay.

* Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded. 

 

 

What should I do if I lose my card?

If you lose your card, please contact us immediately on 03456 007 010*.

 

Your actual card will be deactivated, and you will not be able to continue to use Apple Pay with this card.

When we issue you a new card, you will need to register it with Apple Pay again.
 

* Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

 

 

What happens when I replace or update my device?

If you replace or update your device, you will need to add your card(s) to Wallet again.

Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example if you pass it to be repaired.

You can remove a card from Apple Pay at any time. Go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card.

 

 

Is Apple Pay secure?

Apple Pay is a secure way to make payments. With Apple Pay, instead of using your actual HSBC credit and debit card numbers when you add your card, a unique Device Account Number is assigned, encrypted, and securely stored in the Secure Element, a dedicated chip in iPhone, iPad, and Apple Watch.

When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual credit or debit card numbers are never shared by Apple with merchants or transmitted with payment.

To protect your card:

  • you must not choose a device passcode that can be easily guessed by anyone else or tell anyone else what your device passcode is;
  • and you must ensure that you do not store anyone else's fingerprint within your Apple Pay device.

 

 

I have been prompted for a one-time passcode. What is this and why is it required?

For security purposes, we may ask you to enter a one-time passcode to confirm your identity. This code is a unique series of numbers and/or letters and will be sent via email or text. If prompted, please select how you wish to receive the one-time passcode and then enter it into the appropriate field. 

 

 

What should I do if I still have questions or need assistance with Apple Pay?

Please contact us on 03456 00 61 61*.
 

*Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded. 



Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Apple Watch are trademarks of Apple Inc.

Apple Pay works with iPhone 6 and later in shops, apps and websites in Safari; with Apple Watch in shops and apps; with iPad Pro, iPad Air 2 and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay–enabled iPhone 6 or later or Apple Watch.

For a list of compatible Apple Pay devices, see:  https://support.apple.com/km207105.

Watch our videos

Apple Pay

Do you ever feel like you're constantly in a hurry? The seconds you save using Apple Pay can make all the difference.




Do you ever feel like you could do with an extra pair of hands? With Apple Pay, your card is always within reach.

 


Apple, the Apple logo, iPhone, iPad and iSight are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Apple Watch are trademarks of Apple Inc.

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