Online banking

Log on and you'll see all of your accounts on your home screen. Plus, you'll see message notifications and a short list of recent transactions.

The quick links banner allows you to easily find all of your everyday banking needs. There are key actions such as 'Pay and transfer' or 'Statements'. Use the arrows on either side of the quick links banner to see more options.

You can move money between your HSBC Channel Islands and Isle of Man and global HSBC accounts.

Step 1

Under 'From', select the account you want to send money from. Then, under 'To', choose 'Your HSBC accounts' and the account you want to send to from the pop-up window, using the filters if needed. Select 'Continue' when ready to return to the transfer window. You can move money between your HSBC Channel Islands & Isle of Man current accounts and global HSBC accounts.

Step 2

Fill out the transfer details, including the date you want the transfer to take place. If applicable, you'll be shown the exchange rate. You can also set the frequency of the transfer. Select 'Continue'.

Step 3

You can review your transfer and edit any incorrect details. Select 'Confirm'.

Step 4

We'll confirm your transfer when it's successfully arranged. If you set a scheduled transfer, it will occur on the chosen date at the applicable exchange rate.

Send money to a person or company you've paid before.

Step 1

Select the 'From' account. Under 'Your saved payees', choose the account you want to send to from the pop-up window, using the filters if needed. Select 'Continue'.

Step 2

Fill out the transfer details, including the date you want the transfer to take place. If applicable, you'll be shown the exchange rate. You can also set the frequency of the transfer. Select 'Continue'.

Step 3

You can review your transfer and edit any incorrect details. Select 'Confirm'.

Step 4

We'll confirm your transfer when it's successfully arranged. If you set a scheduled transfer, it will occur on the chosen date at the applicable exchange rate.

You can set up a new payee to send money to a person or business for the first time. You'll need their bank details to complete the transfer.

Step 1

Select the 'From' account, and the region of the beneficiary's bank from the dropdown. This may be different to the region where your payee resides.

Step 2

Fill out the personal and bank details for the person you want to pay.

Step 3

Complete the transfer details, including the date you want the transfer to take place. If applicable, you'll be shown the exchange rate. You can also set the frequency of the transfer.

If you wish, you can save the payee details for future use.

You need to authorise the transaction using your Secure Key device. Follow the steps to generate a unique one-time security code and enter it at the bottom of the screen.

Select 'Continue'.

Step 4

You can review your transfer and edit any incorrect details. Select 'Confirm'.

Step 5

We'll confirm your transfer when it's successfully arranged. If you set a scheduled transfer, this will happen on the chosen date at the applicable exchange rate.

You can make payments to UK companies from a pre-defined list for quicker, easier transfers. This option is only available for use with HSBC Channel Islands and Isle of Man current accounts.

Step 1

Select the 'From' account. Then choose the company you need to send 'To' from the list of available options, using the search field in the dropdown. Make sure you choose the right company from the list. If you can't find the company, you'll need to set up a new payee for this business.

Step 2

Fill out the transfer details, including any customer reference and the date you want the transfer to take place. You can also set the frequency of the transfer. 

You need to authorise the transaction using your Secure Key device. Follow the steps to generate a unique one-time security code and enter it at the bottom of the screen.

Step 3

You can review your transfer and edit any incorrect details. Select 'Confirm'.

Step 4

We'll confirm your transfer when it's successfully arranged. If you set a scheduled transfer, this will happen on the chosen date.