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Your Flybe queries answered

In response to queries about Flybe going into administration

We recommend that customers who have bookings with Flybe visit the following website for advice:

People who have booked a package holiday with Flybe should be covered by ABTA, ATOL or their credit card provider. Customers should contact these organisations in the first instance. Those customers who booked using a debit card should contact the issuing bank to discuss whether a chargeback is possible.

Customers who have booked a flight only with Flybe should check on their booking documents whether their flight is covered by ATOL. If their flight is covered, they should contact ATOL in the first instance or their credit / debit card provider. 

If you have booked using your HSBC card, you can raise a dispute.

We’re really sorry but it’s taking longer than usual to process claims at the moment due to coronavirus.

Providing the right details will help us take care of your request. We need information such as your date of travel, booking reference, number of passengers (adults/children), departure and destination details and date of booking.

For example:

  • Outbound 01/04/20 - London Heathrow to Malaga - 2 adults - reference number
  • Inbound 15/04/20 - Malaga to London Heathrow - 2 adults - reference number

Under the terms and conditions of this travel insurance we will cover cancellation or coming home early due to insolvency of a tour operator, travel agent, airline or other service provider.

Currently, there is no cover under the terms and conditions for additional travel and accommodation costs if, at the end of their trip, customers cannot use their scheduled return flight home and are forced to stay abroad. However, in order to assist our customers at this difficult time, if they have taken the steps above and have not been able to recover their losses elsewhere, they should call our claims team who will consider their claim.

Customers can contact us on the claims number in their policy booklet. They can also find full details of their cover including any limits that apply.

Once your claim has been submitted it can take up to 28 days to process.


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