Top of main content
Happy lady using mobile

Telephone Banking

Key Benefits

  • Check your balance
  • Make payments
  • Pay bills
  • Transfer money
  • Set up standing orders
  • Update your details

We also offer a 24 hour automated service which allows you to check your balance, make payments and transfer money.

Getting Started

To set up a telephone banking security number or for any other general queries, please call us on:


03456 00 61 61

Lines open 8am-8pm every day

HSBC Advance customers receive 24/7 customer service


HSBC Premier customers please call us on:

03457 707 070

Premier customers receive 24/7 customer service

Voice ID

HSBC Voice ID making telephone banking safer than ever. See how you can sign up for our service.

We're here to help you. Find the answers and while you're at it, tell us how we could do better.