We help our customers to make thousands of secure payments every month through our digital banking channels. When sending money to someone for the first time, to keep you safe we will ask you to authorise the transaction. If you set this up through Online Banking, you will need to generate a security code using your Secure Key.

Transaction signing

Transaction signing is required for sending money to new payees. This is a security step that verifies your credentials by creating a one-time transaction code when sending money using your Digital Secure Key or physical Secure Key.

It also increases security against possible fraud attacks which can be potentially caused by malware.

Sending money to a company

Whether you're paying a credit card or utility bill, we've prepopulated the bank account details for hundreds of major companies to help make it easier for you. So if you need help sending money to a company, follow these instructions:
Online Banking
1. Once logged in, select 'Move Money' and choose the account you'd like to pay from
2. Select 'Pay or transfer' and then 'New payee'
3. Select 'Payee lookup' and enter company name
4. Select the company and follow the on-screen instructions
Whether you're paying a credit card or utility bill, we've prepopulated the bank account details for hundreds of major companies to help make it easier for you. So if you need help sending money to a company, follow these instructions:
Online Banking 1. Once logged in, select 'Move Money' and choose the account you'd like to pay from
Online Banking 2. Select 'Pay or transfer' and then 'New payee'
Online Banking 3. Select 'Payee lookup' and enter company name
Online Banking 4. Select the company and follow the on-screen instructions

In most cases, sending money to companies is instant. However this can vary, so please ensure you check when reviewing your payment details for accurate timescales.

Top tip: If you are paying back your HSBC Credit Card manually every month, consider setting up a direct debit to ensure you don't miss a payment.

Fraud advice: Stop and check - Scams will pressurise you to make immediate payments. Please be sure this is a genuine request - if someone claiming to be from the police, utility company or similar has asked you to do this, contact them on a trusted telephone number or email address to check. 

Remember HSBC will never contact you to ask you to move your money to a 'safe' account. For more information about how to protect yourself, please visit our security centre.

Sending money to your family or friends

If you are paying family, friends or any other person for the first time, just ask them for their sort code and account number. Then follow these instructions:
Online Banking
1. Once logged in, select 'Move Money' and choose the account you'd like to pay from
2. Select 'New payment or transfer' and then 'New payee'
3. Select 'enter details'
4. Follow the on-screen instructions to complete the payment
If you are paying family, friends or any other person for the first time, just ask them for their sort code and account number. Then follow these instructions:
Online Banking 1. Once logged in, select 'Move Money' and choose the account you'd like to pay from
Online Banking 2. Select 'New payment or transfer' and then 'New payee'
Online Banking 3. Select 'enter details'
Online Banking 4. Follow the on-screen instructions to complete the payment

Your money should reach the payee immediately subject to our standard checks. Once the payment has been made it cannot be recalled so please make sure the details you use are correct.

Fraud advice: Stop and check - Never send or receive money or give away your bank details to someone you've only met online, no matter how much you trust them or believe their story. For more information about how to protect yourself, please visit our security centre.

Sending money between your HSBC accounts

Everyone needs to move money around from time to time. Whether you are adding to savings or dipping into them, here's how you do it:
Online Banking
1. Once logged in, select 'Move Money'
2. Select 'My accounts' and choose where you want to send the money
3. Follow the on-screen instructions to complete the payment
Everyone needs to move money around from time to time. Whether you are adding to savings or dipping into them, here's how you do it:
Online Banking 1. Once logged in, select 'Move Money'
Online Banking 2. Select 'My accounts' and choose where you want to send the money
Online Banking 3. Follow the on-screen instructions to complete the payment

Sending money to an existing payee

After you've sent money to a payee for the first time, their details will be added to your list of payees. To send money to them again, follow these instructions:
Online Banking
1. Once logged in, select 'Move Money'
2. Select 'Payees' and choose from 'My payees'
3. Follow the on-screen instructions to complete the payment
After you've sent money to a payee for the first time, their details will be added to your list of payees. To send money to them again, follow these instructions:
Online Banking 1. Once logged in, select 'Move Money'
Online Banking 2. Select 'Payees' and choose from 'My payees'
Online Banking 3. Follow the on-screen instructions to complete the payment

Making a payment with your Digital Secure Key online

1. Go to your Digital Secure Key and tap on the 'Transaction Security Code' tab.

For payments to a company or credit card:

On your Secure Key, enter the last 4 digits of the company reference or credit card number, ignoring any letters or special characters.

For payments to family or friends:

On your Secure Key, enter the last 4 digits of the account number, ignoring any letters or special characters.

Please note: Your input will display as hidden text in the form of dots.

 

2. Then input the whole payment amount including pence, ignoring the decimal point.

e.g. £245.67 should be input as 24567.

Please note: Your input will display as hidden text in the form of dots.

3. Then enter your Digital Secure Key password and click 'Generate' to generate your transaction code.

Making a payment with your physical Secure Key online

1. Press and hold the green button to turn your Secure Key on and enter your PIN. Press the yellow button. Then follow the instructions below.

For payments to a company or credit card:

On your Secure Key, enter the last 4 digits of the company reference or credit card number, ignoring any letters or special characters.

For payments to family or friends:

On your Secure Key, enter the last 4 digits of the account number, ignoring any letters or special characters.

 

2. Then input the whole payment amount including pence, ignoring the decimal point.

e.g. £245.67 should be input as 24567.

Please note: If you input more than 8 numbers they will start dropping off to the left of the display.

3. Then press the yellow button to generate your transaction code.

Frequently Asked Questions

Useful links

 

Manage your money on the move easily and securely with our Monbile Banking app.

 

Manage your money 24/7 with online banking.

 

We offer a 24 hour automated service.