Branches and contact centre
All of our branches are now open and operating a full service.
We’ve extended our daily cleaning procedures and are keeping our teams up-to-date with best practice hygiene measures.
In line with local governments’ advice, we’re following social distancing guidelines, where required, and ask our customers to play their part in keeping everyone safe.
Please don’t visit a branch if you have coronavirus symptoms, or if you’ve been advised to self-isolate.
Our contact centre hours have also changed:
All lines are open from 07:00 to 21:00, except for lost and stolen cards, which is open 24/7.
We’re receiving far more calls than usual, so you may be waiting longer than we’d like. So that we can help those most in need, please only call us if your need is urgent.
If you’ve been affected by the coronavirus outbreak and you're worried about making your next mortgage, loan or credit card payment, you can apply for a 3-month payment holiday. This won't affect your credit rating. Eligibility criteria apply.
Arranged overdraft support
If you continue to, or reasonably expect to experience financial difficulties due to coronavirus, and you hold one of the following accounts, you can apply for temporary arranged overdraft support on your account(s) for 3 months.
- Bank Account
- Bank Account Pay Monthly
- Advance Account
- Current Account (Off sale)
You have until 31 October 2020 to apply. To do this, please visit overdraft support and complete the request form.
Increased contactless limit
Contactless limits have increased from £30 to £45 on contactless enabled credit and debit cards.
Early access to fixed savings
You may be able to access your Fixed Rate Saver without penalty if you’re facing a bereavement, serious illness or financial difficulty. If you need early access to your funds, please contact us.
Please note: it could take up to 5 working days to close your account.
Business customers support
HSBC is taking part in the government-backed business disruption loan scheme announced by the Guernsey, Isle of Man and Jersey governments. If you are a HSBC business customer please contact your Relationship Manager or email firstname.lastname@example.org for information on the support available for our eligible business customers.
Beware of coronavirus fraud
Some criminals are trying to exploit the coronavirus outbreak to scam the public. Always be vigilant and remember that HSBC will never call you to generate a Secure Key code or ask you for your PIN. You should never share your security details with anyone else.
Managing your accounts at home
From the comfort of your home, online banking allows you to:
- Check your statements and move money between accounts
- Send money to your friends and family, or pay bills
- Manage Standing Orders and Direct Debits