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Coronavirus guidance

As the effects of the coronavirus (COVID-19) are being felt throughout our islands, we’re here to help you with your banking and we're working hard to make sure you have the guidance and support you need.

Branches and contact centre

Branches

All of our branches are now open and operating a full service.

We’ve extended our daily cleaning procedures and are keeping our teams up-to-date with best practice hygiene measures.

In line with local governments’ advice, we’re following social distancing guidelines, where required, and ask our customers to play their part in keeping everyone safe.

Please don’t visit a branch if you have coronavirus symptoms, or if you’ve been advised to self-isolate.

Contact centres

Our contact centre hours have also changed:

All lines are open from 07:00 to 21:00, except for lost and stolen cards, which is open 24/7.

We’re receiving far more calls than usual, so you may be waiting longer than we’d like. So that we can help those most in need, please only call us if your need is urgent.

Financial Support

Payment holidays

If you’ve been affected by the coronavirus outbreak and you're worried about making your next mortgage, loan or credit card payment, you can apply for a 3-month payment holiday. This won't affect your credit rating. Eligibility criteria apply.

Arranged overdraft support

If you continue to, or reasonably expect to experience financial difficulties due to coronavirus, and you hold one of the following accounts, you can apply for temporary arranged overdraft support on your account(s) for 3 months.

  • Bank Account
  • Bank Account Pay Monthly
  • Advance Account
  • Current Account (Off sale)

 

You have until 31 October 2020 to apply. To do this, please visit overdraft support and complete the request form.

Increased contactless limit

Contactless limits have increased from £30 to £45 on contactless enabled credit and debit cards.

 

Early access to fixed savings

You may be able to access your Fixed Rate Saver without penalty if you’re facing a bereavement, serious illness or financial difficulty. If you need early access to your funds, please contact us.

Please note: it could take up to 5 working days to close your account.

Business customers support

HSBC is taking part in the government-backed business disruption loan scheme announced by the Guernsey, Isle of Man and Jersey governments. If you are a HSBC business customer please contact your Relationship Manager or email ciiom.business.banking@hsbc.com for information on the support available for our eligible business customers.

Beware of coronavirus fraud

Some criminals are trying to exploit the coronavirus outbreak to scam the public. Always be vigilant and remember that HSBC will never call you to generate a Secure Key code or ask you for your PIN. You should never share your security details with anyone else.

Managing your accounts at home

From the comfort of your home, online banking allows you to:

  • Check your statements and move money between accounts
  • Send money to your friends and family, or pay bills
  • Manage Standing Orders and Direct Debits

If you’re not yet registered for online banking, register today.

Once you’re registered, you can download our mobile banking app.

Travel Insurance

The Foreign and Commonwealth Office (FCO) provides up-to-date advice about travelling to a particular country. Please visit www.gov.uk/foreign-travel-advice. For more information on local travel visit:

For local travel advice visit:

Jersey

Guernsey

Isle of Man

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