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Coronavirus guidance

As the effects of the coronavirus (COVID-19) are being felt throughout our islands, we’re here to help you with your banking and we're working hard to make sure you have the guidance and support you need.

Branches and contact centre

All branches

We’ll keep our Facebook page and homepage updated with any changes to our branch services.

We’ve extended our daily cleaning procedures and are keeping our teams up-to-date with best practice hygiene measures.

In line with local governments’ advice, we’re following social distancing guidelines, where required, and ask our customers to play their part in keeping everyone safe.

Please don’t visit a branch if you have coronavirus symptoms, or if you’ve been advised to self-isolate.

Please only visit our branches if your banking need is essential, you can make the most of telephone, online and mobile banking to service many of your banking needs.

Customers visiting our Jersey branches are required to follow physical distancing measures by keeping at least 1 metres apart and to wear a face mask (visit gov.je for information). We can provide a face mask if you don't have one, but you may be refused service if you refuse to wear one, unless you have an age, health or disability reason.

For customers visiting our Isle of Man branches the wearing of a face mask is optional.

Contact centres

Our contact centre hours have also changed:

All lines are open from 07:00 to 21:00, except for lost and stolen cards, which is open 24/7.

We’re receiving far more calls than usual, so you may be waiting longer than we’d like. So that we can help those most in need, please only call us if your need is urgent.

Financial Support

Payment holidays

From 31 March 2021 new payment holidays are no longer available. 

If you have been financially affected by coronavirus and require support find out how we could support you.

Where can I get independent debt help and money guidance?

Jersey Citizens Advice: cab.org.je, or call 0800 735 0249

Guernsey, Alderney or Sark Citizens Advice: citizensadvice.org.gg, or call 01481 242266

Isle of Man Citizens Advice: citizensadvice.im

Increased contactless limit

Contactless limits have increased from £30 to £45 on contactless enabled credit and debit cards.

 

Early access to fixed savings

You may be able to access your Fixed Rate Saver without penalty if you’re facing a bereavement, serious illness or financial difficulty. If you need early access to your funds, please contact us.

Please note: it could take up to 5 working days to close your account.

Business customers support

HSBC is taking part in the government-backed business disruption loan scheme announced by the Guernsey, Isle of Man and Jersey governments. If you are an HSBC business customer please contact your Relationship Manager or email ciiom.business.banking@hsbc.com for information on the support available for our eligible business customers.

Beware of coronavirus fraud

Some criminals are trying to exploit the coronavirus outbreak to scam the public. Always be vigilant and remember that HSBC will never call you to generate a Secure Key code or ask you for your PIN. You should never share your security details with anyone else.

Managing your accounts at home

From the comfort of your home, online banking allows you to:

  • Check your statements and move money between accounts

  • Send money to your friends and family, or pay bills

  • Manage Standing Orders and Direct Debits

If you’re not yet registered for online banking, register today.

Once you’re registered, you can download our mobile banking app.

Travel Insurance

The Foreign and Commonwealth Office (FCO) provides up-to-date advice about travelling to a particular country. Please visit www.gov.uk/foreign-travel-advice. For more information on local travel visit:

For local travel advice visit:

Jersey

Guernsey

Isle of Man

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