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Fraud and security centre

Criminals are impersonating our fraud team. Fraudsters are calling our customers, asking for personal information and passcodes in order to access their accounts. We will never ask for your online banking passcodes, telephone banking PINs, or ask you to delete the mobile app. Keep safe and learn more about how you can protect yourself.

We're here to help you protect your finances, all day, every day.

Fraud and security essentials

Report something

Shortcuts to help you keep your accounts secure.

Protect yourself

Get tips on how you can keep your money and accounts safer.

How we protect you online

Giving you added protection whenever you use online banking.

Explore more

Enjoy extra peace of mind with free anti-virus software.
Find out how we’re making digital banking even safer.
We're bringing in payment limits to help you keep your money safe.

Need to report a problem or speak to us?

If you notice a problem with your HSBC account, get in touch with us immediately.
If you need to talk to someone, here's how to get in touch.