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Fighting crypto scams

We're bringing in payment limits to help you keep your money safe

Cryptocurrency fraud is on the increase

We've taken steps to help protect you from cryptocurrency fraud. This follows a rise in the number of people falling victim to scams.

What is cryptocurrency and why is it risky?

Cryptocurrency is a digital asset that you can trade or exchange online.

There have been regulatory warnings about the risks of investing in crypto. In most cases crypto assets are unregulated, so if something goes wrong, money held in crypto wallets is not protected by various regulators and ombudsman services.

The value of crypto assets can also change very quickly, and all funds invested are at risk, so you could lose everything.

Cryptocurrency Payment limits

The following limits apply to payments you sent to cryptocurrency exchanged using:

  • your debit card
  • online and mobile banking
  • our branches and contact centres

Our limits

  • Payments – £2,500 for a single transaction and a total of £10,000 in any rolling 30-day period.
  • Debit cards – £2,500 for a single transaction and a total of £10,000 in any rolling 30-day period.

These limits are applied per customer with transaction values monitored over a 30-day rolling period.

We will continue to refuse all credit card payments for cryptocurrency. 

You can still receive payments from cryptocurrency exchanges into your account.

Read more about our payment limits.

More information on fraud prevention

Find out more about financial scams and how best to avoid them.
Learn more about common scams and what you can do to protect yourself.
Practical steps to keep your details private and your money safe.
A safe and convenient way to log on to online banking.
We're here to help you. Find the answers and while you're at it, tell us how we could do better.