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Jersey

HSBC Bank plc, Jersey Branch, is a participant in the Jersey Bank Depositor Compensation Scheme. The Scheme offers protection for eligible deposits of up to £50,000. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period. Full details of the scheme and banking groups covered are available on the states of Jersey website www.gov.je/dcs*, or on request. *This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

Guernsey

HSBC Bank plc, Guernsey Branch, is a participant in the Guernsey Banking Deposit Compensation Scheme. The Scheme offers protection for 'qualifying deposits' up to £50,000, subject to certain limitations. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period. Full details are available on the Scheme's website www.dcs.gg* or on request. *This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

Isle of Man

HSBC Bank plc in the Isle of Man is a participant in the Isle of Man Depositors’ Compensation Scheme as set out in the Depositors’ Compensation Scheme Regulations 2010. 

Using your credit card in the EU – your rights

Under the EU Payment Services Directive, as an HSBC Channel Island and Isle of Man customer you'll have the following rights when using your credit card in the EU:

• credit card cash withdrawals in Euros outside your bank's ATM network should cost you the same in any EU member state
• you should have access to secure electronic payments, using a combination of strong customer authentication measures (eg a PIN and your fingerprint)
• your liability in case of an unauthorised payment (eg if your credit card is stolen) is limited to a maximum of £35, except in cases of gross negligence. What's more, you won't be liable for any unauthorised payment that takes place after you have informed us

Please note: these rights apply to your credit card only. Other HSBC Channel Islands and Isle of Man products and services are not covered by EU law.

For more information, please read Your rights when making payments in the EU (PDF)

If you have any difficulty reading this document, we're happy to provide it in braille, British Sign Language, large print or as an audio CD. Call us on 03456 00 61 61 to request the format you need. You can also ask for a printed version.