Introduction
This document sets out the terms and conditions ('Terms') governing your use of this website (the 'Site'). This Site is operated by HSBC Bank plc, which is owned by HSBC Holdings plc. By accessing this Site, you agree to be bound by the Terms. Before using this Site, you should read the Terms carefully, as well as our Cookie Notice ('Cookie Notice') and website privacy notice.
HSBC Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. It is listed with the registration number 114216. HSBC Bank plc is a company incorporated under the laws of England and Wales with company registration number 14259 and its registered office at: 8 Canada Square, London E14 5HQ. HSBC Bank plc's registered VAT Number is GB 365684514.
HSBC Bank plc Jersey Branch is regulated by the Jersey Financial Services Commission for Banking, General Insurance Mediation and Investment Business. HSBC Bank plc Guernsey Branch is licensed by the Guernsey Financial Services Commission for Banking, Insurance and Investment Business. In the Isle of Man HSBC Bank plc is licensed by the Isle of Man Financial Services Authority.
HSBC Bank plc is a member of the Financial Ombudsman Scheme and adheres to The Standards of Lending Practice. More detail about this is available on the Lending Standards Board website (These links may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.)
In these provisions
'Content' means all pages, screens, information and materials included in or accessible through this Site (including any content available on any email or SMS services)
'you', 'your' and 'yours' means you, the person(s) accessing this Site and the party on whose behalf you are doing so 'we', 'us' and 'our' means HSBC Bank plc. 'HSBC Group' means HSBC Holdings plc, its subsidiaries and associated companies from time to time.
Site terms
These Terms cover your use of this Site. All products and services provided by members of the HSBC Group have their own terms and conditions (the 'Product Terms'). You must read both the Product Terms and these Terms. To the extent that the Product Terms conflict with these Terms then the Product Terms will prevail.
We may change the content or services found on our Site at any time without notice, and consequently the Terms may change at any time in the future.
Information not recommendation
Information or opinions contained on this Site do not constitute an offer to sell or a solicitation, or offer to buy, any securities or financial instruments or investment advice or any advice or recommendation in respect of such securities or other financial instruments.
Should you seek to rely in any way whatsoever upon any content contained on this Site, you do so at your own risk.
Before you make any decision or take any action that might affect you or your personal finances or business, you should always consult a suitably qualified professional adviser(s) to obtain appropriate financial, legal, accounting, tax and other advice.
Third party sites and endorsements
Where we provide hypertext links to other locations on the Internet, we do so for information purposes only. We are not responsible for the content of any other websites or pages linked from or linking to this Site. We have not verified the content of any such websites. Following links to any other websites or pages shall be at your own risk and we shall not be responsible or liable for any damages or in other way in connection with linking. When you access or link to any other website, please read the terms and privacy notice issued by such other website to determine the policies that apply to information or data maintained by that website. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on our Site.
Trade marks and copyright
Copyright in the pages screens, information and material in their arrangement included in this Site is owned by or licensed to HSBC Bank plc unless otherwise noted. You may imprint, copy, download or temporarily store extracts from our Site for your personal information or when you use our products and services. You must not alter anything. Any other use is prohibited unless you first get our written permission. In particular no one may use a part of our Site on any other website, or link any other website to our Site, without our prior written permission.
Internet and email
Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to the Bank or any message sent by the Bank to you over the Internet.
We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will never contact you by email or otherwise to ask you to validate personal information such as your user ID, password, or account numbers. If you receive such a request, please let us know by calling 0345 600 6161.
Governing law
These Terms are governed by the Channel Islands and Isle of Man, local law depending upon the island where your accounts are held. Alderney and Sark are governed by the laws of the Bailiwick of Guernsey. The relevant courts will have non-exclusive jurisdiction in respect of any disputes which arise
Your queries
If you wish to contact HSBC Bank plc, please refer to the Contact Us link which can be found on each page of the site.
This Site is intended for those who access it from within the Channel Islands and Isle of Man.
You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms.
The following clauses exclude or limit our legal liability for the Site. You should read them carefully. They all apply only as far as the law permits, and in particular we do not exclude or restrict our duties and liabilities to you under the codes of practice required by our regulators or banking legislation.
While we have taken reasonable steps to ensure the accuracy, currency, availability correctness and completeness of the information contained on the Site, information is provided on an "as is", "as available" basis and we do not give or make any warranty or representation of any kind, whether express or implied. The use of the Site is at your sole risk. We shall not be liable for any loss or damage whatsoever and howsoever arising as a result of your use of or reliance on the information contained on the Site to the maximum extent permitted by law.
We do not represent or warrant that the Site will be available and meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties.
We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Site.
Website privacy notice
Hello. Nice to see you here.
When you browse the web, you leave a digital footprint. It’s information about your device and the way you use it online.
We just want to let you know that we’ll collect this information about you. Most websites do this.
We use this information to deliver the website to you. We also use it for other things, which we think help you and us.
We’ve put this notice together to explain this. Don’t worry. It takes a little over 7 minutes to read.
By the way, when we say “we” this means the HSBC group of companies and our trusted partners who provide services to us.
These include our:
- technology providers
- cybersecurity companies
- social media partners
- advertising partners
Our Privacy Notices
This is our website notice.
We have other notices. Some of these may apply to you as well. It depends on how you choose to interact with us.
- public website notice (you are here): This notice covers parts of this website where you don’t need a password (like this page)
- full privacy notice: Our full privacy notice contains more information to read alongside this notice. It will tell you more details, such as the full company names of HSBC’s data controllers. It also tells you how HSBC uses your personal information in general
- cookie notice: This notice covers how we collect information from your web browser or mobile device
- other notices: Some of our apps or parts of our websites have their own privacy notices. For example, our mobile apps have privacy notices
You can usually find our notices in the footer of the webpage. If you’re using an app, it will usually be in the menu. Our full privacy notice is our main one
Personal information collected by this website
We collect information when you use our website. We also do this when you visit one of our social media sites.
When you view our website or social media sites, we can see:
- what you click
- what you view
- how long you spend on pages
- your device & internet connection details such as: type of device you’re using, IP address and details about your internet connection, technical details such as your screen size and the software you’re using, such as your web browser
- your country or region (not exactly where you are unless we ask permission)
- your unique advertising or other identification numbers allocated to your browser or device
If you follow a link to this website, we know the last site you visited. You may have reached this website by following a link from an e-mail. When you open an email from us, we may be able to tell:
- that you’ve opened it
- what links in the email you click on
When you fill in a form on our website, we can see what you type.
If you send us a message, we may collect information you tell us.
Some of this data is collected by:
Our partners: These may be website hosts or social media sites.
Cyber-security filtering technology: This keeps our website safe from fraud and crime.
Cookies and similar technology: These are set on your device by us and our trusted partners.
We don’t often know exactly who you are from this data. But sometimes we may connect this data with other information we hold about you.
For example:
- if you browse our website and then access online banking, we may connect this data to you. The next time you visit, we may still link that data to you
- if you browse our website while logged into social media accounts, then our partners may be able to connect this data to those accounts
- it might be possible to connect your browsing data to personal data held by third parties
We use your data when it is in our legitimate interests.
This means we need to have a valid and lawful reason to use your data and balance this with your interests.
How we use this personal information
To deliver the website
We use your information to operate the website and monitor how well it is working. Most websites do this.
To improve our business
We use your information to:
- understand how you use our services
- view trends in product offerings
- develop well targeted offers and products
- find offers and products that may be of interest to you
- make our services better for you
- learn how useful our marketing is and make it better
Security & protection
We use your information to help protect you and ourselves against fraud or crime. For example, our service providers look at all use of our website to help block malicious activity. This helps keep you and us safe.
One of our security providers is Google ReCaptcha. Google asks us to tell you that this is subject to the Google Privacy Policy and Terms of Use.
Personalising our website
When you visit our website, we may use data we collect to make the site reflect you. This could include:
- tailoring our website content and services for you
- showing your information or updates that might be useful for you
- showing products or services that we think will be of interest to you
Online advertising
When we advertise online, we may share your information with our advertising partners.
We may ask our advertising partner to use that information to:
- check if you hold an account with them
- choose which adverts to send to you
- send our adverts to you
- exclude you from adverts, e.g. if the advert is for a service you already use
- advertise to people who have a similar profile to you or share your interests
- identify what other marketing may be of interest to you
- understand how useful our marketing is and make it better
Social Media
HSBC uses social media to:
- help connect with you
- share information about our products and services
- sometimes these involve using your data
Social media platforms may let you choose what advertising you receive. You should contact them for more information
When you use an HSBC Page on Facebook, Facebook Ireland and HSBC collect information about you. This includes:
- what you click on: if you start a messenger conversation
- what you view: when you hover over a link or have an event page on screen
- what you say: like comments or reactions
- your actions: like sharing or recommending
- your activity: how long you spend on pages, date and time of actions or websites you visited before you took the action
- your location: Country or region. This is not your precise location unless you have provided this in your user profile and you are logged-in
- your device and internet connection
- your Facebook profile details and user ID
- HSBC has access to this information to use for reporting, insights and marketing purposes and so does Facebook
- this helps HSBC improve our offering on Facebook and create better marketing. HSBC may also see this information if HSBC has communicated with you on Facebook. HSBC does this because it helps us know who we’re speaking to
- if you’ve allowed us to use cookies that support our marketing, HSBC and Facebook can collect this information when you use HSBC’s site too. To learn more, or to switch this off, please visit our Cookies Notice page. You can control which cookies you allow by selecting “Manage Cookies”
Facebook Ireland
Facebook Ireland is a ‘joint controller’ with us in law for processing where we collect information about you:
- from your actions on our Facebook page
- through the Facebook pixel on our website
We and Facebook have agreed to share some responsibilities to protect your personal data, by:
- making sure we each have a legal basis for joint processing
- honouring your legal rights in respect of your data
- ensuring security of joint processing
You can contact HSBC about how we do this. You can also contact Facebook about what they do. This includes exercising your legal rights in respect of the data Facebook collects and retains itself.
Further details of how Facebook processes your personal information, the legal basis it relies on, your rights and Facebook’s contact details can be found at: https://www.facebook.com/about/privacy.
Your rights
We think carefully about how we use your information. We always aim to use it in a way that’s fair to you. You might prefer us not to use it for some purposes.
You have a legal right to:
- ask us to provide you with copies of your personal information, make corrections or sometimes ask us to delete it
- object to our processing of your information in some circumstances. For example to ask us not to share your personal information for online advertising
- complain to the data protection regulator in the country where you live or work. For the Channel Islands and Isle of Man, these are:
Jersey - the Jersey Office of the Information Commissioner, by visiting jerseyoic.org
Guernsey - the Office of the Data Protection Commissioner, by visiting odpa.gg
Isle of Man - the Information Commissioner, by visiting inforights.im - we may not always be able to stop processing your information, such as if we’re using it to help protect you or others
Other important information
We have a couple more things to tell you.
- transfers: We transfer your information outside of the European Economic Area. If this happens your information may not have the same level of protection
- security: We’ll use a range of measures to keep your information safe and secure, such as encryption
- storage: We keep your information in line with our data retention policy. We do this to comply with legal and regulatory requirements, and for our legitimate purposes
Our full privacy notice contains more information about these topics.
Contact us
We’re always happy to hear from you.
You can contact our Data Protection Officer at:
For the attention of: the DPO
HSBC House,
Esplanade,
St Helier,
Jersey JE1 1HS
This privacy notice may be updated from time to time, and you’ll always be able to find the most recent version on this site.
Last updated: 26 March 2021
Thank you for reading this privacy notice.
Happy browsing.
Social Media
Our Social Media Policy is applicable to all of the HSBC Bank plc branches across the Channel Islands and the Isle of Man. Our social media is administered by HSBC Bank Plc, Jersey Branch. HSBC Bank Plc, Jersey Branch operates channels, pages and accounts on social media sites to inform, assist and engage with customers and the public. We monitor and record comments and posts made on these channels so that we can improve our services.
We are not responsible for any content posted on these sites other than information we have posted ourselves. We do not endorse the social media sites themselves, or any information or content posted on them by other users.
We do not give investment, tax or other advice via social media sites.
When you engage with us via social media your personal data may be stored and processed on servers which are outside our control. These may be in the US
or elsewhere outside of the Channel Islands and the Isle of Man. Any information posted to these social media sites may be accessed and read by the general public. As this information is not confidential, you should not discuss your financial affairs or confidential information on social media. We will never ask you to share personal, account or security information via social media sites, and you should not post such information on those channels.
We update and monitor our social media accounts and welcome feedback and ideas submitted via these channels. We endeavor to join the conversation whenever possible, however cannot guarantee to read or reply to all messages sent to our social media accounts.
HSBC Channel Islands & Isle of Man on Facebook:
Follow us at https://www.facebook.com/HSBC.ChannelIslands.IsleofMan/
Intro
Introduction
This document sets out the terms and conditions ('Terms') governing your use of this website (the 'Site'). This Site is operated by HSBC Bank plc, which is owned by HSBC Holdings plc. By accessing this Site, you agree to be bound by the Terms. Before using this Site, you should read the Terms carefully, as well as our Cookie Notice ('Cookie Notice') and website privacy notice.
HSBC Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. It is listed with the registration number 114216. HSBC Bank plc is a company incorporated under the laws of England and Wales with company registration number 14259 and its registered office at: 8 Canada Square, London E14 5HQ. HSBC Bank plc's registered VAT Number is GB 365684514.
HSBC Bank plc Jersey Branch is regulated by the Jersey Financial Services Commission for Banking, General Insurance Mediation and Investment Business. HSBC Bank plc Guernsey Branch is licensed by the Guernsey Financial Services Commission for Banking, Insurance and Investment Business. In the Isle of Man HSBC Bank plc is licensed by the Isle of Man Financial Services Authority.
HSBC Bank plc is a member of the Financial Ombudsman Scheme and adheres to The Standards of Lending Practice. More detail about this is available on the Lending Standards Board website (These links may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.)
In these provisions
'Content' means all pages, screens, information and materials included in or accessible through this Site (including any content available on any email or SMS services)
'you', 'your' and 'yours' means you, the person(s) accessing this Site and the party on whose behalf you are doing so 'we', 'us' and 'our' means HSBC Bank plc. 'HSBC Group' means HSBC Holdings plc, its subsidiaries and associated companies from time to time.
Site terms
These Terms cover your use of this Site. All products and services provided by members of the HSBC Group have their own terms and conditions (the 'Product Terms'). You must read both the Product Terms and these Terms. To the extent that the Product Terms conflict with these Terms then the Product Terms will prevail.
We may change the content or services found on our Site at any time without notice, and consequently the Terms may change at any time in the future.
Information not recommendation
Information or opinions contained on this Site do not constitute an offer to sell or a solicitation, or offer to buy, any securities or financial instruments or investment advice or any advice or recommendation in respect of such securities or other financial instruments.
Should you seek to rely in any way whatsoever upon any content contained on this Site, you do so at your own risk.
Before you make any decision or take any action that might affect you or your personal finances or business, you should always consult a suitably qualified professional adviser(s) to obtain appropriate financial, legal, accounting, tax and other advice.
Third party sites and endorsements
Where we provide hypertext links to other locations on the Internet, we do so for information purposes only. We are not responsible for the content of any other websites or pages linked from or linking to this Site. We have not verified the content of any such websites. Following links to any other websites or pages shall be at your own risk and we shall not be responsible or liable for any damages or in other way in connection with linking. When you access or link to any other website, please read the terms and privacy notice issued by such other website to determine the policies that apply to information or data maintained by that website. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on our Site.
Trade marks and copyright
Copyright in the pages screens, information and material in their arrangement included in this Site is owned by or licensed to HSBC Bank plc unless otherwise noted. You may imprint, copy, download or temporarily store extracts from our Site for your personal information or when you use our products and services. You must not alter anything. Any other use is prohibited unless you first get our written permission. In particular no one may use a part of our Site on any other website, or link any other website to our Site, without our prior written permission.
Internet and email
Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to the Bank or any message sent by the Bank to you over the Internet.
We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will never contact you by email or otherwise to ask you to validate personal information such as your user ID, password, or account numbers. If you receive such a request, please let us know by calling 0345 600 6161.
Governing law
These Terms are governed by the Channel Islands and Isle of Man, local law depending upon the island where your accounts are held. Alderney and Sark are governed by the laws of the Bailiwick of Guernsey. The relevant courts will have non-exclusive jurisdiction in respect of any disputes which arise
Your queries
If you wish to contact HSBC Bank plc, please refer to the Contact Us link which can be found on each page of the site.
Users
This Site is intended for those who access it from within the Channel Islands and Isle of Man.
You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms.
Warranties
The following clauses exclude or limit our legal liability for the Site. You should read them carefully. They all apply only as far as the law permits, and in particular we do not exclude or restrict our duties and liabilities to you under the codes of practice required by our regulators or banking legislation.
While we have taken reasonable steps to ensure the accuracy, currency, availability correctness and completeness of the information contained on the Site, information is provided on an "as is", "as available" basis and we do not give or make any warranty or representation of any kind, whether express or implied. The use of the Site is at your sole risk. We shall not be liable for any loss or damage whatsoever and howsoever arising as a result of your use of or reliance on the information contained on the Site to the maximum extent permitted by law.
We do not represent or warrant that the Site will be available and meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties.
We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Site.
Website Privacy Notice
Website privacy notice
Hello. Nice to see you here.
When you browse the web, you leave a digital footprint. It’s information about your device and the way you use it online.
We just want to let you know that we’ll collect this information about you. Most websites do this.
We use this information to deliver the website to you. We also use it for other things, which we think help you and us.
We’ve put this notice together to explain this. Don’t worry. It takes a little over 7 minutes to read.
By the way, when we say “we” this means the HSBC group of companies and our trusted partners who provide services to us.
These include our:
- technology providers
- cybersecurity companies
- social media partners
- advertising partners
Our Privacy Notices
This is our website notice.
We have other notices. Some of these may apply to you as well. It depends on how you choose to interact with us.
- public website notice (you are here): This notice covers parts of this website where you don’t need a password (like this page)
- full privacy notice: Our full privacy notice contains more information to read alongside this notice. It will tell you more details, such as the full company names of HSBC’s data controllers. It also tells you how HSBC uses your personal information in general
- cookie notice: This notice covers how we collect information from your web browser or mobile device
- other notices: Some of our apps or parts of our websites have their own privacy notices. For example, our mobile apps have privacy notices
You can usually find our notices in the footer of the webpage. If you’re using an app, it will usually be in the menu. Our full privacy notice is our main one
Personal information collected by this website
We collect information when you use our website. We also do this when you visit one of our social media sites.
When you view our website or social media sites, we can see:
- what you click
- what you view
- how long you spend on pages
- your device & internet connection details such as: type of device you’re using, IP address and details about your internet connection, technical details such as your screen size and the software you’re using, such as your web browser
- your country or region (not exactly where you are unless we ask permission)
- your unique advertising or other identification numbers allocated to your browser or device
If you follow a link to this website, we know the last site you visited. You may have reached this website by following a link from an e-mail. When you open an email from us, we may be able to tell:
- that you’ve opened it
- what links in the email you click on
When you fill in a form on our website, we can see what you type.
If you send us a message, we may collect information you tell us.
Some of this data is collected by:
Our partners: These may be website hosts or social media sites.
Cyber-security filtering technology: This keeps our website safe from fraud and crime.
Cookies and similar technology: These are set on your device by us and our trusted partners.
We don’t often know exactly who you are from this data. But sometimes we may connect this data with other information we hold about you.
For example:
- if you browse our website and then access online banking, we may connect this data to you. The next time you visit, we may still link that data to you
- if you browse our website while logged into social media accounts, then our partners may be able to connect this data to those accounts
- it might be possible to connect your browsing data to personal data held by third parties
We use your data when it is in our legitimate interests.
This means we need to have a valid and lawful reason to use your data and balance this with your interests.
How we use this personal information
To deliver the website
We use your information to operate the website and monitor how well it is working. Most websites do this.
To improve our business
We use your information to:
- understand how you use our services
- view trends in product offerings
- develop well targeted offers and products
- find offers and products that may be of interest to you
- make our services better for you
- learn how useful our marketing is and make it better
Security & protection
We use your information to help protect you and ourselves against fraud or crime. For example, our service providers look at all use of our website to help block malicious activity. This helps keep you and us safe.
One of our security providers is Google ReCaptcha. Google asks us to tell you that this is subject to the Google Privacy Policy and Terms of Use.
Personalising our website
When you visit our website, we may use data we collect to make the site reflect you. This could include:
- tailoring our website content and services for you
- showing your information or updates that might be useful for you
- showing products or services that we think will be of interest to you
Online advertising
When we advertise online, we may share your information with our advertising partners.
We may ask our advertising partner to use that information to:
- check if you hold an account with them
- choose which adverts to send to you
- send our adverts to you
- exclude you from adverts, e.g. if the advert is for a service you already use
- advertise to people who have a similar profile to you or share your interests
- identify what other marketing may be of interest to you
- understand how useful our marketing is and make it better
Social Media
HSBC uses social media to:
- help connect with you
- share information about our products and services
- sometimes these involve using your data
Social media platforms may let you choose what advertising you receive. You should contact them for more information
When you use an HSBC Page on Facebook, Facebook Ireland and HSBC collect information about you. This includes:
- what you click on: if you start a messenger conversation
- what you view: when you hover over a link or have an event page on screen
- what you say: like comments or reactions
- your actions: like sharing or recommending
- your activity: how long you spend on pages, date and time of actions or websites you visited before you took the action
- your location: Country or region. This is not your precise location unless you have provided this in your user profile and you are logged-in
- your device and internet connection
- your Facebook profile details and user ID
- HSBC has access to this information to use for reporting, insights and marketing purposes and so does Facebook
- this helps HSBC improve our offering on Facebook and create better marketing. HSBC may also see this information if HSBC has communicated with you on Facebook. HSBC does this because it helps us know who we’re speaking to
- if you’ve allowed us to use cookies that support our marketing, HSBC and Facebook can collect this information when you use HSBC’s site too. To learn more, or to switch this off, please visit our Cookies Notice page. You can control which cookies you allow by selecting “Manage Cookies”
Facebook Ireland
Facebook Ireland is a ‘joint controller’ with us in law for processing where we collect information about you:
- from your actions on our Facebook page
- through the Facebook pixel on our website
We and Facebook have agreed to share some responsibilities to protect your personal data, by:
- making sure we each have a legal basis for joint processing
- honouring your legal rights in respect of your data
- ensuring security of joint processing
You can contact HSBC about how we do this. You can also contact Facebook about what they do. This includes exercising your legal rights in respect of the data Facebook collects and retains itself.
Further details of how Facebook processes your personal information, the legal basis it relies on, your rights and Facebook’s contact details can be found at: https://www.facebook.com/about/privacy.
Your rights
We think carefully about how we use your information. We always aim to use it in a way that’s fair to you. You might prefer us not to use it for some purposes.
You have a legal right to:
- ask us to provide you with copies of your personal information, make corrections or sometimes ask us to delete it
- object to our processing of your information in some circumstances. For example to ask us not to share your personal information for online advertising
- complain to the data protection regulator in the country where you live or work. For the Channel Islands and Isle of Man, these are:
Jersey - the Jersey Office of the Information Commissioner, by visiting jerseyoic.org
Guernsey - the Office of the Data Protection Commissioner, by visiting odpa.gg
Isle of Man - the Information Commissioner, by visiting inforights.im - we may not always be able to stop processing your information, such as if we’re using it to help protect you or others
Other important information
We have a couple more things to tell you.
- transfers: We transfer your information outside of the European Economic Area. If this happens your information may not have the same level of protection
- security: We’ll use a range of measures to keep your information safe and secure, such as encryption
- storage: We keep your information in line with our data retention policy. We do this to comply with legal and regulatory requirements, and for our legitimate purposes
Our full privacy notice contains more information about these topics.
Contact us
We’re always happy to hear from you.
You can contact our Data Protection Officer at:
For the attention of: the DPO
HSBC House,
Esplanade,
St Helier,
Jersey JE1 1HS
This privacy notice may be updated from time to time, and you’ll always be able to find the most recent version on this site.
Last updated: 26 March 2021
Thank you for reading this privacy notice.
Happy browsing.
Social Media
Social Media
Our Social Media Policy is applicable to all of the HSBC Bank plc branches across the Channel Islands and the Isle of Man. Our social media is administered by HSBC Bank Plc, Jersey Branch. HSBC Bank Plc, Jersey Branch operates channels, pages and accounts on social media sites to inform, assist and engage with customers and the public. We monitor and record comments and posts made on these channels so that we can improve our services.
We are not responsible for any content posted on these sites other than information we have posted ourselves. We do not endorse the social media sites themselves, or any information or content posted on them by other users.
We do not give investment, tax or other advice via social media sites.
When you engage with us via social media your personal data may be stored and processed on servers which are outside our control. These may be in the US
or elsewhere outside of the Channel Islands and the Isle of Man. Any information posted to these social media sites may be accessed and read by the general public. As this information is not confidential, you should not discuss your financial affairs or confidential information on social media. We will never ask you to share personal, account or security information via social media sites, and you should not post such information on those channels.
We update and monitor our social media accounts and welcome feedback and ideas submitted via these channels. We endeavor to join the conversation whenever possible, however cannot guarantee to read or reply to all messages sent to our social media accounts.
HSBC Channel Islands & Isle of Man on Facebook:
Follow us at https://www.facebook.com/HSBC.ChannelIslands.IsleofMan/