Secure Key guides

PC or Laptop:

1. Select the 'Register' link at the top of the page.
2. Read our introduction to online banking.
3. Read and accept the Terms and Conditions.
4. Verify your identity (you'll need your account number and sort code or credit card number). You'll also be asked for your date of birth and two digits from your telephone security number.
5. Create your log on details.
6. In case you forget your log on details in the future, you will also be asked to set up some additional security questions.
7. Review additional security options.
8. Choose either the Digital Secure Key (accessed within the HSBC Mobile Banking app) or a physical Secure Key.

1. Your validation code will be shown on screen. Download the HSBC Mobile Banking app to your device to complete activation.
2. Go to Activate your Digital Secure Key to complete the activation. If you have selected a physical Secure Key and have received it activate your physical Secure Key now.

You should have already registered for online banking and chosen a Digital Secure Key. Please see above for 'How to register for online banking'.
You will need to download the HSBC Mobile Banking app and have your validation code in order to complete the activation.

On your mobile:

1. Follow the instructions on-screen to log on to the HSBC Mobile Banking app.
2. Enter your username.
3. Answer your memorable question and the requested characters from your password, select 'continue'.
4. You will be prompted to activate your Digital Secure Key now or later, choose 'activate now'.
5. Enter your validation code and select 'continue'.
6. Choose how you'd like to recieve your activation code and select 'continue' (please be aware that SMS is the quickest option).
7. Enter your activation code and select 'continue'.
8. Create and confirm your Digital Secure Key password, select 'complete activation'.
9. You can now log on to the HSBC Mobile Banking app using the password you have just created.

You're ready to start mobile banking!

You should have already registered for online banking and selected physical Secure Key
You will need to have received your Secure Key in the post (this will take between 5-10 working days)

PC or Laptop:

1. Select log on to online banking.
   
2. Enter your username.
   
3. Enter the answer to your memorable question and the requested characters from your password.
   
4. Select 'Activate Secure Key now'.
   
5. Enter the Activation code you received in the post with your Secure Key and the Serial number which is on the back of your Secure Key.
   
6. Follow the on screen steps to create your Secure Key PIN.
   
7. Generate a security code on your Secure Key and enter it in the required field.
   
8. Click 'continue', you'll see a confirmation that your Secure Key has been set up successfully.

On your PC or Laptop:

1. Enter your username, (this is only required if you have not selected 'remember my username') and select 'continue'.
2. The 'With Secure Key' tab will already be selected for you.
3. Answer your memorable question.

If you have a Digital Secure Key:

1. Open your HSBC Mobile Banking app and select 'Generate Security Code'.
2. Enter your Digital Secure Key password and select 'Generate'.
3. The code will be generated.
4. Enter this code into the required field on online banking within the given time limit and select 'Log on'.

If you have a physical Secure Key:

1. Follow the on-screen instructions within online banking to 'Generate Security Code'.
2. Enter this code into the required field on online banking within the given time limit and select 'Log on'.

On your mobile:

1. Open the HSBC Mobile Banking app.
2. Select Log on.

If you use a Digital Secure Key:

1. Input your Digital Secure Key password or use your Touch/Face ID.

If you have a physical Secure Key:

1. Select 'Log on'.
2. Enter your memorable answer.
3. Using your physical Secure Key, press and hold the green button to turn on your Secure Key, then enter your Secure Key PIN.
4. With the HSBC welcome screen displayed on your physical Secure Key, press green button to generate a security code.
5. The security code will be shown on your Secure Key screen. Enter the security code into the field on your mobile device.

You'll need your physical Secure Key and access to the HSBC Mobile Banking app. If you do not have your physical Secure Key you can still switch over to Digital Secure Key by contacting us on 03456 00 61 61.

On your PC or Laptop:

1. Log on to online banking.
2. Select 'My banking' section of the top menu, then 'Switch My Secure Key'.
3. Confirm that you have a compatible device and continue to activate.
4. To complete activation log on to the HSBC Mobile Banking app.

On your mobile device:

1. Open the HSBC Mobile Banking app and select 'Log on'.
2. Enter your username, (this is only required if you have not selected 'remember my username') and select 'continue'.
3. Answer your memorable question and the requested characters from your password, select 'continue'.
4. You will be prompted to activate your Digital Secure Key now or later, choose 'activate now'.
5. Generate and enter a security code from your physical Secure Key and select 'continue'.
6. Choose how you'd like to receive your activation code and select 'continue' (please be aware that SMS is the quickest option).
7. Enter your activation code and select 'continue'.
8. Create and confirm your Digital Secure Key password, select 'Complete Activation'.
9. Confirmation will be shown. Your Digital Secure Key has been set up and you can now log on.

You'll need your physical Secure Key and access to the HSBC Mobile Banking app. If you do not have your physical Secure Key you can still switch over to Digital Secure Key by contacting us on 03456 00 61 61.

On your mobile device:

1. Open the HSBC Mobile Banking app and select 'Log on'.
2. Enter your username, (this is only required if you have not selected 'remember my username') and select 'continue'.
3. Select 'Switch to Digital Secure Key' (you do not need to enter your memorable answer or requested characters from your password).
4. Enter your memorable answer and generate a security code from your physical Secure Key.
5. You will be prompted to activate your Digital Secure Key now or later, choose 'Activate Now'.
6. Choose how you'd like to receive your activation code and select 'continue' (please be aware that SMS is the quickest option).
7. Enter your activation code and select 'continue'.
8. Create and confirm your Digital Secure Key password, select 'Complete Activation'.
9. The activation will be confirmed and you will be advised on how you can recycle your physical Secure Key.
10. You can now log on to the HSBC Mobile Banking app using the Digital Secure Key you have just created.

On your PC or Laptop:

1. Log on to online banking.
   
2. Select 'My banking' section of the top menu, then 'Switch My Secure Key'.
   
3. On the 'Manage Secure Key' tab select 'Order now'.
   
4. Confirm your address for the physical Secure Key to be sent to is correct.
   
5. You will receive confirmation that the Secure Key has been ordered.

On your PC or Laptop:

1. Enter your username, (this is only required if you have not selected 'remember my username') and select 'continue'.
2. The 'With Secure Key' tab will already be selected for you.
3. Answer your memorable question.

On your mobile device:

1. Open your HSBC Mobile Banking app and select 'Generate Security Code'.
2. Enter your Digital Secure Key password and select 'Generate'.
3. The code will be generated.
4. Enter this code into the required field on online banking within the given time limit and select 'Log on'.

On your mobile:

1. Open the HSBC Mobile Banking app.
2. Select 'Log on'.

If you use a Digital Secure Key:

1. Input your Digital Secure Key password or use your Touch/Face ID.