Branch closure impact assessment

Following the closure, accounts held at these branches will be administered from our High Street Branch. Key account details such as your sort code and account number will not change.

Over recent years, the number of customers using our branch network has reduced, with the number of customers utilising online, mobile and telephone banking increasing. Across our branch network 97% of payments are now made online and 75% of cash withdrawals are being made at an ATM. As part of the analysis used to inform our decision to close these branches, HSBC considered:

• The usage of our branches and how this is changing, including looking at trends in previous years
• The number and type of transactions being undertaken by personal and business users
• The number of personal and small business branch users affected
• The number of vulnerable and other branch users who are more dependent on their branch
• The services available in our branches
• The distance to, and accessibility of, alternative banking services
• The availability of alternative ways to bank for customers who live locally or travel to use these branches are considered suitable.

Vulnerable and branch reliant customers

We'll identify, and address, the needs of our vulnerable customers. We'll provide additional support through to closure as follows:

• An individual call to each customer to identify personalised solutions to ensure they can continue to access their usual banking services
• Ongoing support with utilising digital services such as digital education sessions including digital education, fraud and banking beyond the branch
• The local team will contact relevant charities to advise them of the closure and work on ways to further support customers in the community
• We'll continue to expand the number of journeys available to support customers in both digital and specialist telephony channels
• Where appropriate, community pop up events will be held following the branch closure. These events will provide support by providing education on alternative ways of banking such as digital banking and fraud, as well as information on services available how to access the nearest HSBC branch

Community pop ups

We'll hold community pop up events to further support our customers. These are a great way to learn about how to make the most of banking with us.

These events provide the opportunity for:

• Face-to-face conversations with some of our branch experts
• Guidance and support on different ways to do your banking

Services available:

Did you know, you can do almost all of your everyday banking tasks without visiting a branch. Mobile, online or telephone banking are simple and secure and could be a more convenient way for you to bank with us.