Mobile banking

You can use our CI & IoM Mobile Banking app on iPhones and iPads running iOS (15 or higher) or Android (9.0 or higher).

If you’re using an older operating system, please update it using the 'Settings' on your device.

Select 'Settings' and then 'Accessibility' to find out more about the features available.

If you've already linked your international accounts, you’ll see them in app. To link new accounts, simply log on to online banking, select 'My Banking' and 'Add/remove a country/region'.

You can view e-Statements for your credit cards, current accounts and savings accounts (apart from Fixed Rate Saver and Regular Saver accounts).

e-Statements from the last 72 months are available to view and download in the app.

To download a statement:

1. Open the statement.
2. Select the 'share' icon in the top-right corner.
3. Download the PDF or share the statement with others through email, text message or AirDrop (iOS only).

Please contact us to report a lost or stolen device so we can unlink it from your profile.

Yes, when you update your preferences for your bank accounts, they are updated for all accounts including any joint accounts to all account holders.

When you download our mobile banking app, you'll have the option to turn on push notifications. 

These alerts will be sent to your phone whenever a payment is made on your credit card. This can help you keep track of your spending and protect you from fraud.

To opt in to notifications, tap the bell icon in the top-right of the accounts screen, or select 'Communication preferences', then 'Push notifications' from the ‘Profile’ menu.

You can change which credit cards you receive notifications for at any time by going to ‘Communication preferences’ in the ‘Profile’ menu.