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Travel insurance

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Stay protected with travel insurance from HSBC. HSBC Travel Insurance is provided by Aviva Insurance Limited in the UK and can cover you and your family whether travelling by land, air or sea. 

Key Benefits

  • Up to 9 people covered

    Ideal for solo travellers, couples, families and groups

  • Optional Extras

    To cover baggage, extended trip, scuba diving, golf and winter sports

  • Up to £10 million of medical cover

    For emergency medical treatment and associated expenses

  • Up to £5000 cancellation cover

    Refund of non-recoverable travel and accommodation costs should you be forced to cancel or cut short              
    your holiday

  • Cover for airspace or port closures

    If you are prevented from travelling or stranded abroad for at least 24 consecutive hours due to airspace or port
    closures, you'll be covered

  • Choice of single trip or annual multi-trip policies

    With UK only, European or Worldwide cover available

 

Eligibility requirements

Please ensure you can answer YES to the following questions:

  • Are you aged between 16 and 79 for a single trip policy or aged between 16 and 74 for an annual multi-trip policy?
  • Have you been resident in the UK, Channel Islands or Isle of Man for at least six months?
  • Are you liable to pay tax in the UK, Channel Islands or Isle of Man and are you registered with a local doctor?

 

HSBC Travel Insurance is provided by Aviva Insurance Limited in the UK. 

Tailored cover to suit your needs

 

We offer:

  • Cover for up to 9 people – ideal for individuals, couples, families and groups
  • Single trip policies for trips between 2-120 days
  • Annual multi-trip policies with trip limits of 31, 45, 60 or 90 days

 

 

Choose an area of travel from:

  • UK, Channel Islands or Isle of Man - single trip only
  • UK, Channel Islands or Isle of Man & Europe
  • Worldwide, excluding USA, Canada & Caribbean
  • Worldwide including USA, Canada & Caribbean

 

 

Optional Cover for:

  • Baggage
  • Extended trip
  • Scuba Diving
  • Golf
  • Winter sports

 

What's covered?

Standard policy features
Policy limits per person per trip
Excesses per person per incident

Cancellation charges

£5,000 £50 (£20 for loss of deposit)

Holiday disruption 

£25 for each 24 hr period (£500 maximum) Nil

Delayed departure 

£25 for each 12 hr period (£250 maximum) £50 for abandonment after 24 hours

Missed international departure 

£1,000 Nil

Emergency medical and associated expenses 

£10,000,000 £50

Hospital benefit

£25 for each 24 hour period (£1,000 maximum) Nil

Personal accident 

£50,000 Nil

Personal liability 

£2,000,000 £50 for incidents arising from the occupation of temporary holiday accommodation

Legal expenses

£50,000 Nil
Optional extras    

Baggage cover 

£1,500 £50

Winter sports cover 

£500 (own equipment) £50

Golfing cover 

£1,500 (own equipment) £50

Scuba diving cover 

Refer to policy booklet Refer to policy booklet

Business trip cover 

Refer to policy booklet

Refer to policy booklet

 

 

 

What's not covered?

  • Pre-existing medical conditions of any travellers named on the policy and anyone whose health may affect your decision to take or continue your trip unless accepted in writing by us
  • Leisure activities not listed in the policy document
  • Missed international departure due to strike if the date of strike is known at the time of booking
  • Winter sports above the 31 days maximum stated on annual policies
  • Business trips which involve manual work or dealing with the public
  • Claims for your death, injury, illness or disability are not covered if they result from you misusing alcohol or drugs

 

Please note, all trips must begin and end in the UK, Channel Islands or Isle of Man. Holidays in the UK, Channel Islands or Isle of Man must include a minimum of two consecutive nights stay in pre booked accommodation.

 

 

What you should know before you apply

See other things you should know before you apply

To read our PDF files you'll need to have Acrobat Reader 8.0™ or above. We think most of you will have this but if you don't, it's free and can be downloaded from Adobe UK. If you are accessing this website using screen reading technology that cannot read PDFs, a converter is available at Access Adobe. These links may allow you to access non-HSBC websites. HSBC Bank plc has no control over the linked websites and is not liable for your use of them.

 

 

Eligibility requirements

Please ensure you can answer YES to the following questions:

  • Are you aged between 16 and 79 for a Single Trip policy or aged between 16 and 74 for an Annual Multi-trip policy?
  • Have you been resident in the UK, Channel Islands or Isle of Man for at least six months?
  • Are you liable to pay tax in the UK, Channel Islands or Isle of Man and are you registered with a local doctor?

HSBC Travel Insurance is provided by Aviva Insurance Limited and offers you the option of Single Trip or Annual Multi-trip cover.

Making A Claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

 

Tunisia

The Foreign and Commonwealth Office has changed on 9 July its travel advice to Tunisia to advise against all but essential travel for the time being, and recommends that British tourists return to the United Kingdom. Therefore, HSBC travel insurance customers unable to get support or recover costs from their Tour Operator will be covered for abandoning or cancelling their holiday when travelling to any part of Tunisia until further notice to help our customers at this time.

HSBC recommends all travellers check the latest advice from the Foreign and Commonwealth Office (FCO) via their website or contact the FCO via its telephone helpline on 0207 008 0000.

HSBC customers wishing to make a claim or find out more about any aspects of their travel insurance policy can do so here. Alternatively you can call us on 0800 299 399 Lines are open 8am to 8pm Monday to Thursday, 8am to 7pm Friday, 9am to 5pm Saturday, 10am to 2pm Sunday. Calls may be monitored or recorded.

 

 

Travel insurance Q&A's about the Ebola outbreak

Q. I have a flight booked to Sierra Leone but the airline has cancelled all flights to that country due to the ebola outbreak. Can I claim under my travel insurance cover?

A. You will need to discuss this with the travel agent/tour operator/airline, as they should provide a refund as the travel insurance will not provide cover in this instance.

 

Q. I no longer wish to take my holiday as the country I was travelling to has an ebola outbreak. Can I claim for the cancellation of the trip under my travel insurance?
 
A. No, you would not be able to make a claim unless you, your travelling companion or the person you were going to stay with becomes ill, is quarantined or dies. You cannot claim for cancellation of the trip if the FCO advise against travel to these areas. You should contact your airline / travel agent / tour operator to see if you can change your travel arrangements.

 

Q. What would happen if I contracted ebola when I'm abroad?
 
A. The World Health Organisation and its partners are coordinating the response and treatment, particularly in Liberia and Sierra Leone. As such if you were suspected of having the disease it would be referred to them and the Foreign Office would also be contacted. All care and repatriation, if appropriate, would be controlled by WHO or one of its partners. However, you would be able to claim under the medical expenses section of your travel insurance, subject to the terms and conditions.

 

Q. Where has the largest impact been so far?
 
A. The outbreak has so far been confined to less popular tourist destinations such as Guinea, Liberia, Sierra Leone and Nigeria.

 

Q. Who do I need to contact to make a claim?
 
A. Refer to Aviva phone numbers -
 

Premier and Advance

- 01243 621162

Platinum

- 01603 605124

Gold Mastercard

- 01603 605124

Private Bank

- 02076 624012

Standalone Travel Insurance

- 01603 605124

First directory

- 01603 605125

 

 
 
Claims for emergency medical treatment
 
Medical Emergency Line - +44 (0)1603-605128
Lines open 24 hours a day
 
 
Other claims - +44 (0)1603-605124

Claims helpline open 8am to 6pm Monday to Thursday and 8am to 5:30pm Friday

To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call with us.

 

Documents you may need when making a travel insurance claim

  • Original receipts, bills, cash withdrawal slips, flight and luggage tickets, guarantees, instruction manuals, accident reports, any photographs of your belongings and medical certificates or reports
  • A police report made within 24 hours of any theft or loss of your passport, personal belongings, money or a mugging
  • A "Property Irregularity Report" for baggage lost or damaged by an airline
  • Written confirmation from your tour operator or carrier to validate any delays

 

Please note, this is not a complete list as each claim is different. Please read your policy document for full details

 

Your cancellation rights

Cancelling your policy - 0800 169 4013
 

Lines open 8am to 8pm Monday to Thursday and 8am to 7pm Friday, 9am to 5pm Saturday and 10am to 2pm Sunday except Christmas Day, Boxing Day & New Year's Day.

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is the later.

Apply by phone

Get a quote by phone from our UK colleagues
0800 299 399


Lines are open at the following times (except for Christmas Day, Boxing Day and New Year's Day):
8am – 8pm Monday – Thursday
8am – 7pm Friday
9am – 5pm Saturday
10am – 2pm Sunday

Please answer all questions accurately, any incorrect information may invalidate your insurance should you take out a policy.

 

Eligibility requirements

Please ensure you can answer YES to the following questions:

  • Are you aged between 16 and 79 for a Single Trip policy or aged between 16 and 74 for an Annual Multi-trip policy?
  • Have you been resident in the UK, Channel Islands or Isle of Man for the last six months?
  • Are you liable to pay tax in the UK, Channel Islands or Isle of Man and are you registered with a local doctor?

 

Things you should know

Before applying, please take the time to read following. You may also want to save some of these documents for future reference.

To avoid duplication of cover please check whether you or any traveller who would be covered by this policy have any other products that currently provide travel insurance.

Stay protected with travel insurance from HSBC. HSBC Travel Insurance is provided by Aviva Insurance Limited in the UK and can cover you and your family whether travelling by land, air or sea. 

Key Benefits

  • Up to 9 people covered

    Ideal for solo travellers, couples, families and groups

  • Optional Extras

    To cover baggage, extended trip, scuba diving, golf and winter sports

  • Up to £10 million of medical cover

    For emergency medical treatment and associated expenses

  • Up to £5000 cancellation cover

    Refund of non-recoverable travel and accommodation costs should you be forced to cancel or cut short              
    your holiday

  • Cover for airspace or port closures

    If you are prevented from travelling or stranded abroad for at least 24 consecutive hours due to airspace or port
    closures, you'll be covered

  • Choice of single trip or annual multi-trip policies

    With UK only, European or Worldwide cover available

 

Eligibility requirements

Please ensure you can answer YES to the following questions:

  • Are you aged between 16 and 79 for a single trip policy or aged between 16 and 74 for an annual multi-trip policy?
  • Have you been resident in the UK, Channel Islands or Isle of Man for at least six months?
  • Are you liable to pay tax in the UK, Channel Islands or Isle of Man and are you registered with a local doctor?

 

HSBC Travel Insurance is provided by Aviva Insurance Limited in the UK. 

Tailored cover to suit your needs

 

We offer:

  • Cover for up to 9 people – ideal for individuals, couples, families and groups
  • Single trip policies for trips between 2-120 days
  • Annual multi-trip policies with trip limits of 31, 45, 60 or 90 days

 

 

Choose an area of travel from:

  • UK, Channel Islands or Isle of Man - single trip only
  • UK, Channel Islands or Isle of Man & Europe
  • Worldwide, excluding USA, Canada & Caribbean
  • Worldwide including USA, Canada & Caribbean

 

 

Optional Cover for:

  • Baggage
  • Extended trip
  • Scuba Diving
  • Golf
  • Winter sports

 

What's covered?

Standard policy features
Policy limits per person per trip
Excesses per person per incident

Cancellation charges

£5,000 £50 (£20 for loss of deposit)

Holiday disruption 

£25 for each 24 hr period (£500 maximum) Nil

Delayed departure 

£25 for each 12 hr period (£250 maximum) £50 for abandonment after 24 hours

Missed international departure 

£1,000 Nil

Emergency medical and associated expenses 

£10,000,000 £50

Hospital benefit

£25 for each 24 hour period (£1,000 maximum) Nil

Personal accident 

£50,000 Nil

Personal liability 

£2,000,000 £50 for incidents arising from the occupation of temporary holiday accommodation

Legal expenses

£50,000 Nil
Optional extras    

Baggage cover 

£1,500 £50

Winter sports cover 

£500 (own equipment) £50

Golfing cover 

£1,500 (own equipment) £50

Scuba diving cover 

Refer to policy booklet Refer to policy booklet

Business trip cover 

Refer to policy booklet

Refer to policy booklet

 

 

 

What's not covered?

  • Pre-existing medical conditions of any travellers named on the policy and anyone whose health may affect your decision to take or continue your trip unless accepted in writing by us
  • Leisure activities not listed in the policy document
  • Missed international departure due to strike if the date of strike is known at the time of booking
  • Winter sports above the 31 days maximum stated on annual policies
  • Business trips which involve manual work or dealing with the public
  • Claims for your death, injury, illness or disability are not covered if they result from you misusing alcohol or drugs

 

Please note, all trips must begin and end in the UK, Channel Islands or Isle of Man. Holidays in the UK, Channel Islands or Isle of Man must include a minimum of two consecutive nights stay in pre booked accommodation.

 

 

What you should know before you apply

See other things you should know before you apply

To read our PDF files you'll need to have Acrobat Reader 8.0™ or above. We think most of you will have this but if you don't, it's free and can be downloaded from Adobe UK. If you are accessing this website using screen reading technology that cannot read PDFs, a converter is available at Access Adobe. These links may allow you to access non-HSBC websites. HSBC Bank plc has no control over the linked websites and is not liable for your use of them.

 

 

Eligibility requirements

Please ensure you can answer YES to the following questions:

  • Are you aged between 16 and 79 for a Single Trip policy or aged between 16 and 74 for an Annual Multi-trip policy?
  • Have you been resident in the UK, Channel Islands or Isle of Man for at least six months?
  • Are you liable to pay tax in the UK, Channel Islands or Isle of Man and are you registered with a local doctor?

HSBC Travel Insurance is provided by Aviva Insurance Limited and offers you the option of Single Trip or Annual Multi-trip cover.

Making A Claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

 

Tunisia

The Foreign and Commonwealth Office has changed on 9 July its travel advice to Tunisia to advise against all but essential travel for the time being, and recommends that British tourists return to the United Kingdom. Therefore, HSBC travel insurance customers unable to get support or recover costs from their Tour Operator will be covered for abandoning or cancelling their holiday when travelling to any part of Tunisia until further notice to help our customers at this time.

HSBC recommends all travellers check the latest advice from the Foreign and Commonwealth Office (FCO) via their website or contact the FCO via its telephone helpline on 0207 008 0000.

HSBC customers wishing to make a claim or find out more about any aspects of their travel insurance policy can do so here. Alternatively you can call us on 0800 299 399 Lines are open 8am to 8pm Monday to Thursday, 8am to 7pm Friday, 9am to 5pm Saturday, 10am to 2pm Sunday. Calls may be monitored or recorded.

 

 

Travel insurance Q&A's about the Ebola outbreak

Q. I have a flight booked to Sierra Leone but the airline has cancelled all flights to that country due to the ebola outbreak. Can I claim under my travel insurance cover?

A. You will need to discuss this with the travel agent/tour operator/airline, as they should provide a refund as the travel insurance will not provide cover in this instance.

 

Q. I no longer wish to take my holiday as the country I was travelling to has an ebola outbreak. Can I claim for the cancellation of the trip under my travel insurance?
 
A. No, you would not be able to make a claim unless you, your travelling companion or the person you were going to stay with becomes ill, is quarantined or dies. You cannot claim for cancellation of the trip if the FCO advise against travel to these areas. You should contact your airline / travel agent / tour operator to see if you can change your travel arrangements.

 

Q. What would happen if I contracted ebola when I'm abroad?
 
A. The World Health Organisation and its partners are coordinating the response and treatment, particularly in Liberia and Sierra Leone. As such if you were suspected of having the disease it would be referred to them and the Foreign Office would also be contacted. All care and repatriation, if appropriate, would be controlled by WHO or one of its partners. However, you would be able to claim under the medical expenses section of your travel insurance, subject to the terms and conditions.

 

Q. Where has the largest impact been so far?
 
A. The outbreak has so far been confined to less popular tourist destinations such as Guinea, Liberia, Sierra Leone and Nigeria.

 

Q. Who do I need to contact to make a claim?
 
A. Refer to Aviva phone numbers -
 

Premier and Advance

- 01243 621162

Platinum

- 01603 605124

Gold Mastercard

- 01603 605124

Private Bank

- 02076 624012

Standalone Travel Insurance

- 01603 605124

First directory

- 01603 605125

 

 
 
Claims for emergency medical treatment
 
Medical Emergency Line - +44 (0)1603-605128
Lines open 24 hours a day
 
 
Other claims - +44 (0)1603-605124

Claims helpline open 8am to 6pm Monday to Thursday and 8am to 5:30pm Friday

To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call with us.

 

Documents you may need when making a travel insurance claim

  • Original receipts, bills, cash withdrawal slips, flight and luggage tickets, guarantees, instruction manuals, accident reports, any photographs of your belongings and medical certificates or reports
  • A police report made within 24 hours of any theft or loss of your passport, personal belongings, money or a mugging
  • A "Property Irregularity Report" for baggage lost or damaged by an airline
  • Written confirmation from your tour operator or carrier to validate any delays

 

Please note, this is not a complete list as each claim is different. Please read your policy document for full details

 

Your cancellation rights

Cancelling your policy - 0800 169 4013
 

Lines open 8am to 8pm Monday to Thursday and 8am to 7pm Friday, 9am to 5pm Saturday and 10am to 2pm Sunday except Christmas Day, Boxing Day & New Year's Day.

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is the later.

Apply by phone

Get a quote by phone from our UK colleagues
0800 299 399


Lines are open at the following times (except for Christmas Day, Boxing Day and New Year's Day):
8am – 8pm Monday – Thursday
8am – 7pm Friday
9am – 5pm Saturday
10am – 2pm Sunday

Please answer all questions accurately, any incorrect information may invalidate your insurance should you take out a policy.

 

Eligibility requirements

Please ensure you can answer YES to the following questions:

  • Are you aged between 16 and 79 for a Single Trip policy or aged between 16 and 74 for an Annual Multi-trip policy?
  • Have you been resident in the UK, Channel Islands or Isle of Man for the last six months?
  • Are you liable to pay tax in the UK, Channel Islands or Isle of Man and are you registered with a local doctor?

 

Things you should know

Before applying, please take the time to read following. You may also want to save some of these documents for future reference.

To avoid duplication of cover please check whether you or any traveller who would be covered by this policy have any other products that currently provide travel insurance.

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