Top of main content

Secure Key Troubleshooting

Secure Key Troubleshooting Guide

If something isn't right with your Digital Secure Key, the help function on your app should provide the help you need.

If you have a physical Secure Key, it will tell you when something isn't right - the information below should help to troubleshoot the problem.

Can't see your message above?

Scroll down the complete list of HSBC Secure Key messages below.

We're here to help you. Find the answers and while you're at it, tell us how we could do better.