Secure Key Troubleshooting Guide
If something isn't right with your Digital Secure Key, the help function on your app should provide the help you need.
If you have a physical Secure Key, it will tell you when something isn't right - the information below should help to troubleshoot the problem.
PIN not safe
Fail 1,2 or 3
Can't see your message above?
Scroll down the complete list of HSBC Secure Key messages below.