Physical Secure Key
Lost your Username?
If you can't remember your Username, or it is not recognised at log on, you can retrieve it by following the 'Forgotten Username?' link on the Online Banking log on page. You will be asked a set of questions and the Username will be shown on the screen. Customers can change their Username once they have logged onto Online Banking
Forgotton your memorable answer?
If you've forgotten your memorable answer, you can reset this by clicking on the 'Forgotten memorable answer?' or 'Forgotten your answer?' link and following the instructions. You will need to answer your security questions in order to do this.