Confirming payments
In line with upcoming payment services regulations, when you use your credit or debit card online, you may be asked to confirm online card payments more often. This will make it harder for fraudsters to make payments without your knowledge. The fastest and most secure way to authenticate these transactions will be to do so through your HSBC CI & IoM Mobile Banking app, using a Digital Secure Key. Alternative methods are available. Find out more.
Activating your debit card
Sign the back of your debit card as soon as you receive it.
You can activate your card by either calling us or at an ATM.
By phone
Call us on 0800 783 5263. Lines open 08:00-20:00 every day.
ATM
Just make a transaction (such as a cash withdrawal, balance enquiry or mobile top-up) and your new card will be automatically activated without any on-screen notification.
Please note you can't choose this option if it's your first debit card from HSBC.
If you're a joint account holder and have more than one card on the account, you'll need to activate each card individually.
Activating your credit card
Sign the back of your credit card as soon as you receive it.
To activate your card, call us on 0800 783 5263. Lines open 08:00-20:00 every day.
Please note, if you have additional cardholders on your account then all cards will be activated at the same time.