Breaking free

That's what I think the pandemic has done for many people. Of course, it hasn't been without its many challenges, but I want to focus on the positives it has provided in terms of helping to support inclusivity and equality.

What do I mean by this? Well I've always role modelled being authentic and I am, if nothing else, authentically me. I don't conform to corporate stereotypes, I believe in bringing my true self to work. I am not always first in the office and last out, I'm often seen in my jeans, and I hopefully show others that we don't all need to look and behave the same to be successful and reach our full potential.

Being authentic is something that has always been important to me, and I'm certain that for lots of people, the pandemic and working from home has blurred the lines if they historically embraced both a work and home persona. I'd like to believe that under my watch, people felt comfortable just being one person, themselves. However, for anyone who previously embraced a Gemini split personality, now is the time to ditch the work difference and just be your true self. The person you are at home - the real you - is the person I want you to feel comfortable being at work.

Working from home hasn't just changed attitudes, it has arguably generated a more level playing field. In virtual meetings, for example, everyone appears equal on a screen and has an equal opportunity to contribute. Hierarchy and the 'loudest voice in the room' no longer come into play. No longer are you having to crane your giraffe-like neck down a long boardroom table. Everyone has the same platform and everyone's voice is equal. Every opinion is heard and this makes for a richer debate and better decision making process.

This equality must remain whether we meet virtually or in person in the future. It's vital that we firmly hold on to this positive change like a white-knuckle ride and going forward it's a conversation everyone has a part to play in and I'm pleased to say, that wider, industry conversation is well underway.

At a recent Breaking Free event, it was great to share my own thoughts on this subject and hear from other leaders, such as James Gaudin, Managing Partner at Appleby. Who, after the first lockdown, consulted with and received 100% feedback from their people about flexible working. Feedback, which has positively shifted their thinking in this area.

I want the pandemic to have converted the mindset of any lingering, doubting businesses and line managers about the pros of flexible working, which has always been a shining light in HSBC's support culture.

Long hours, physical presence, corridor chats and 'who you know' must never be the key to success and career development. If we change this mindset, then we truly will have a level playing field for all.

The pandemic has provided another opportunity to support inclusion and I'll be doing more events and talks on this subject of Breaking Free in partnership with Appleby, who like HSBC are embracing the opportunity to shed old ways of working and celebrate equality. 

Sue Fox,

CEO HSBC

Channel Islands and Isle of Man