Select 'Log on'

Enter 'Username'.

If you cannot remember your Username, select 'Forgot your Username?' and follow the on screen instructions.

Complete your memorable answer.

If you cannot remember either your memorable answer or password, select 'Forgot your memorable answer or password?' and follow the on screen instructions .

Enter the required characters from your online banking password.

You will receive a pop up message asking if you want to activate your Digital Secure Key at this time.

You do not have to activate your Digital Secure Key at this time, however you will have a maximum of 30 days to do so to continue accessing full online banking.

If you wish to proceed with the Digital Secure Key activation at this time, select 'Activate Now'.

You will now receive a validation code and an activation code.

Firstly select the method by which you wish to receive your validation code.

The above image is an example of options available, depending on the information stored on your customer profile, your options may be different from the above image. 

Check the selected method for receipt of the validation code.

Enter validation code and select 'Continue'

If you cannot locate your validation code, please select 'Problems receiving validation code' on this page.

You now need to generate your activation code.

Select the method by which you wish to receive your validation code.

The above image is an example of options available, depending on the information stored on your customer profile, your options may be different from the above image. 

Check the selected method for receipt of your activation code. 

Enter activation code and select 'Continue'

If you cannot locate your activation code, please select' Problems receiving your activation code' on this page. 

Create a Digital Secure Key password.

The Digital Secure Key password must contain both letters and numbers and be between 6-9 characters long. This must also not be used anywhere else in Online Banking e.g. Password or Username.

Your new Digital Secure Key is now active.