Halkett Street and Five Oaks branches closing in 2024
We regularly review our branch network to make sure it's sustainable and that it continues to suit the way our customers bank. After careful evaluation, we've made the difficult decision to close two of our branches on the following dates:
Halkett Street: Friday 19 January 2024
Five Oaks: Friday 16 August 2024
If you regularly use these branches, we're here to support you and highlight other ways you can continue to do your banking with us.
What this means for you
Your new local branch - King Street
Following the closure of Halkett Street and Five Oaks, accounts held at these branches will be administered from our King Street branch, which is due to reopen from refurbishment in Jan 2024. Key account details such as your sort code and account number won't change.
Why we decided to close these branches
Over recent years, the number of customers using our branch network has reduced, with online, mobile and telephone banking becoming more popular. Across our branch network 93% of payments are now made online and 93% of cash withdrawals are being made at an ATM.
As part of the decision to close these branches, we considered:
- the usage of our branches and how this is changing, including trends in previous years
- the number and type of transactions made by personal and business users
- the number of personal and small business branch users affected
- the number of customers who are vulnerable and/or more dependent on their branch
- services available in our branches
- the accessibility of alternative banking services
Overall, we concluded that customers who use these branches had access to suitable alternatives. As well as in-person services, 100% of residents living in Jersey have access to broadband with ultrafast coverage, giving them the potential to use online or mobile banking services.
What we're doing to support you
Vulnerable and branch-reliant customers
We will identify and address the needs of our vulnerable customers, providing extra support through to closure.
This will include:
- calling each customer and identifying personalised solutions to ensure they can continue to access their usual banking services
- providing ongoing help to utilise sessions on Digital Education, Fraud and Banking Beyond the Branch
- the local team contacting relevant charities to advise them of the closure and work on ways to further support customers in the community
- expanding our support for customers through digital and specialist telephony channels, including an online booking system for branch appointments to help customers plan their visits
Community pop-ups
Where appropriate we'll be holding community pop-up events. These are a great way to learn about banking with us and offers the opportunity for face-to-face conversations with our branch experts.
Support at our pop-ups includes:
- online and mobile banking registration and resets
- help with using digital banking to manage your account
- information on our products and services
- tips on how to reduce the risk of fraud
- education on digital banking
- help with accessing the services available to you, including your new local branch
Other ways to bank
Did you know, you can do almost all of your everyday banking tasks without visiting a branch. Mobile, online or telephone banking are simple and secure and could be a more convenient way for you to bank with us.
Additional information
Accessibility: If you need any of this information in a different format, please let us know. This includes large print, braille, or audio. You can speak to us by using the live chat on our website, visiting one of our branches, or giving us a call.
There are also lots of other options available to help you communicate with us. Some of these are provided by third parties who are responsible for the service. These include a Text Relay Service and a British Sign Language (BSL) Video Relay Service. To find out more please get in touch. You can also visit ciiom.hsbc.com/accessibility or ciiom.hsbc.com/help/#contact-us.
HSBC Bank plc, registered in England and Wales number 14259. Registered office 8 Canada Square, London, E14 5HQ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. HSBC Bank plc Jersey Branch is regulated by the Jersey Financial Services Commission for Banking, General Insurance Mediation, Investment and Fund Services Business. HSBC Bank plc Guernsey branch is licensed by the Guernsey Financial Services Commission for Banking, Insurance Intermediary and Investment Business. In the Isle of Man HSBC Bank plc is licensed by the Isle of Man Financial Services Authority.