International Investment Centre guide

To access your International Investment Centre account, simply follow these steps:

1. Log on to your online banking.
2. Select your 'International Investment Centre account' in your list of accounts.

Once you're logged on, you can research our full range of funds.

Start by hovering on 'Investing' in the top menu to select 'Discover funds'.

There are two ways to search through the full list of funds. You can either:

1. Search for funds – either type in a keyword or pick options from the dropdowns to refine your search.
2. View all funds – here you can see various types of fund information and compare the performance of up to 5 funds.

Top tip: If you know which fund you want to research, type in the International Securities Identification Number (ISIN) code or fund name in the Quick search box.

When you're ready to invest, whether it be for the first time or buy more of an existing fund you hold, here's how to place a 'Buy fund' order.

1. Decide if you're looking to choose a new fund or to top-up an existing fund

To choose new fund:

• hover over 'Investing' at the top of the page and select 'Discover funds'
• use the search function to find the fund you're interested in
• select a fund
• this will take you to the 'Fund details' page

To top-up an existing fund:

• select 'Account summary'
• select 'My holdings'
• find the fund you want to invest in and select 'Trade'
• this will take you to the 'Fund details' page

Note: If you can't see your fund on the International Investment Centre and it was purchased prior to 14 June 2021, it may be that we've been unable to move it to the new platform. Please contact us and we will advise what's required to move the fund across and enable you to self-serve.

2. Review the fund details

Here you'll find everything you need to know, including all the documents you need to read before buying the fund. These documents can also be downloaded or printed for you to retain. When you're ready to buy, select 'Buy' from the boxes at the top of the page and you will be taken to 'Buy order details'.

3. Place a fund order

Enter the following information:

• order instruction - this will already be selected as 'Buy'
• investment account - this is the account where your investment will be held. If you hold sole and joint Investment accounts, select the account that you want the fund to be purchased under
• payment account - select which of your HSBC current or savings account you'd like us to take the money from
• you will only see the eligible accounts you hold in the same name as your investment account
• amount – enter how much you'd like to invest (min value is £500)
• once you've completed your choices, select 'Preview order'

4. Review

Review the information to make sure it's correct and check the tick box at bottom of page to confirm you've read the required documents and agreed to the terms. If you are OK to continue with the purchase click on confirm order.

5. Confirmation

Good news, you'll see a confirmation that we've received your 'Buy' instruction.

6. What happens next?

A hold will be placed on your selected Current/Instant Savings Account for the value of the funds plus the purchase fee, until the payment has been taken to settle your trade. The trade will be placed on the next dealing cut off and will settle into your IIC account within 5 business days.

To track your buy order, you can click on 'Order Status' at the top of the page. If you are in the International Investment Centre home page, you can access this by hovering over 'Investing' and select 'Order Status'.

Within one business day of settling your trade, you'll receive your contract note, either via the 'My Documents' section on your online banking or sent out by post.

After your purchase is fully completed, your holding will be reflected on the 'My holdings' page under 'Account summary'. This will be regularly updated with the recent fund valuation.

Instead of logging on every month to place a trade, you can set up an automatic payment to purchase the same fund for the same amount on the same day each month.

E.g. for a £50 monthly investment the fee will be £0.50 therefore the total debited from your account will be £50.50 per month.

1. Decide if you're looking to choose a new fund or to buy more of an existing fund

To choose new fund:

• hover over 'Investing' at the top of the page and select 'Discover funds'
• use the search function to find the fund you're interested in
• select a fund
• this will take you to the 'Fund details' page

To buy more of an existing fund:

• select 'Account Summary'
• select 'My holdings'
• find the fund you want to invest in and select 'Trade'
• this will take you to the 'Fund details' page

Note: If you can't see your fund on the International Investment Centre and it was purchased prior to 14 June 2021 it may be that we've been unable to move it to the new platform. Please contact us and we will advise what's required to move the fund across and enable you to self-serve.

2. Review the fund details

Here you'll find everything you need to know, including all the documents you need to read before setting up your regular savings plan. When you’re ready to go, select 'Regular savings plan' from the boxes at the top of the page and you will be taken to 'Regular savings plan order details'.

3. Place a regular savings plan order

To place a regular savings plan order, you'll need to enter the following information:

• regular savings plan name – enter a name that you'll recognise. It could be linked to your investment objective, for example, 'car purchase' or 'school fee fund'
• investment account - this is the account where your investment will be held. If you hold sole and joint Investment accounts, select the account that you want the fund to be purchased under
• payment account – select which of your HSBC current or savings accounts you'd like us to take the monthly payment from
• regular savings amount – enter the amount you'd like to invest each month (minimum £50)
• regular savings date – select the date you'd like the payment to be taken from your account each month (this can only be set between the 1st and 28th of the Month)
• start month – select the month you want us to collect your first payment

Once you've completed your choices, select 'Preview order'.

4. Review

Review the information to make sure it's correct then check the tick box at bottom of page and confirm you've read the required documents and agreed to the terms. Click on confirm order.

5. Confirmation

Good news, you'll see a confirmation that we've set up your regular savings plan.

6. What happens next?

Each month on the day you set for your regular saver purchase to be set, a hold will be placed on your selected current/instant savings account for the value of the regular saver fund plus the purchase fee. This hold will stay in place until the payment has been taken to settle your trade. The trade will be placed on the next dealing cut off and will settle into your International Investment Centre account within 5 business days.

Each regular savings plan payment invested will appear in your International Investment Centre statements. You'll also be able to see the transactions via the 'Investments transactions' tab in your online International Investment Centre. In addition you will receive a contract note each month when your purchase is complete, this will be sent to you either via 'My Documents' or post.

If you don't have enough money in your payment account and we can't collect a payment, we will attempt collection for a further 2 consecutive months and if we are unsuccessful your regular savings plan will be cancelled.

After your purchase is fully completed, your holding will be reflected on the 'My holdings' page under 'Account summary'. This will be regularly updated with the recent fund valuation.

If you want to rebalance the funds in your portfolio, you can sell and repurchase a different fund.

There is no fee for the 'sell' instruction however the 'execution only' fee of 1% will be applied to the, repurchase, this will be shown on your bank statement as 'IIC Sale along with the S reference'

Sale and Repurchase for ‘Advised’ or ‘Legacy’ styles

You will not be able to complete a sell and repurchase' instruction for any funds held in the Advised or Legacy style. If you still want to proceed without advice you will need to complete a separate 'sell' instruction and then once the trade has settled, you can then complete a 'buy' instruction.

If you would like advise, please call us on 03456 006 161 and we will arrange a suitable time for you to be called by your Relationship Manager or Wealth Adviser.

1. Find the fund

• select 'Account summary'
• select 'My holdings'
• find the fund you want to sell from and choose 'Trade'
• this will take you to the 'Fund details' page

2.  Place an order

Select 'Sell and Repurchase' from the boxes at the top of the page and enter the following information into the 'Sell and Repurchase order details' page:

• order instruction – this will be selected as 'Sell and Repurchase'
• investment account – this displays the account where your fund is held. If you hold sole and joint Investment accounts, select the account that you want the fund to be sold from
• investment style of the holding you want to sell - depending on how the fund was purchased you may have up to 4 investment styles (Execution Only, Guided, Advised One off or Legacy) you need to select the investment style of the funds you want to sell to ensure you are selling the right one. If you want to sell all of them, you will need to complete this process for each investment style you hold the funds under (for more information on Investment Styles please go into the help section within the IIC platform)
• quantity/amount - if you are looking to sell your total holding this must be done by selecting 'units' and then select 'sell all' or entering 100% in the percentage field. If you want to sell part of your holding you can do this value and selecting the currency of your fund from the drop down list and enter the amount you wish to sell. Alternatively enter the quantity of units or the 'Percentage of holdings' you wish to sell
• repurchase - either enter the fund name or ISIN code or use the 'Search for funds' option and select the fund you want to purchase
• fee charge account – select the account you want the repurchase fee to be taken from
• once you've completed your choices, select 'Preview order'

3.  Review

Review the information to make sure it's correct then check the tick box at bottom of page and confirm you've read the required documents and agreed to the terms. Click on confirm order.

Note: Repurchase fees for repurchases you make 'without advice' is 1% of the value invested.

4. Confirmation

Good news, you'll see a confirmation that we've received your instruction.

5. What happens next?

A hold will be placed on the account you select the fee to be taken from for the fee amount only. This is the only part of the Sell and Repurchase trade that will be visible on your selected eligible bank account.

Sell and Repurchase trades may take longer than a buy trade because we need to sell units from the existing fund before we can purchase units into the new fund.

Within one business day of settling your repurchase trade, you'll receive a contract note via the 'My Documents' section on your online banking or sent out by post.

To track your Sell and Repurchase order, you can click on 'Order Status' at the top of the page. If you are in the International Investment Centre home page, you can access this by hovering over 'Investing' and select 'Order Status'.

Part of using the International Investment Centre means you can decide which funds you want to sell and when.

1. Find the fund

• select 'Account summary'
• select 'My holdings'
• find the fund you want to sell and click 'Trade'
• this will take you to the 'Funds details' page

Note: If you can't see your fund on the International Investment Centre and it was purchased prior to 14 June 2021, it may be that we've been unable to move it to the new platform. Please contact us and we will advise what's required to move the fund across and enable you to self-serve.

2. Place an order

Select 'Sell' from the boxes at the top of the page and enter the following information into the 'Sell order details' page:

• order type - this will be selected as 'Sell'
• investment account - choose your Investment Account. If you hold sole and joint Investment accounts, select the account that you want the fund to be sold from
• investment style of the holding you want to sell - depending on how the fund was purchased you may have up to 4 investment styles (Execution Only, Guided, Advised One off or Legacy) you need to select the investment style of the funds you want to sell to ensure you are selling the right ones. If you want to sell all of them, you will need to complete this process for each investment style you hold the funds under
• settlement account - select the account you want the funds to be paid into
• quantity/amount - if you are looking to sell by units you have the option to either enter the quantity of units, the 'Percentage of holdings' or 'Sell all'. If you want to sell by amount, select GBP from the drop down and enter the amount you want to sell.
  

NOTE: If you want to 'sell all' this must be done by selecting 'Units' and 'sell all'.

3. Review

Review your order to make sure it is correct then check the tick box at bottom of page to confirm that you have understood the risk associated with the fund and that you have not received any advice. And click confirm order.

Note: There are no fees for surrendering funds.

4. Confirmation

Good news, you'll see a confirmation that we've received your instruction to sell your funds. 

5. What happens next?

Within one business day of selling your funds, you'll receive a contract note via the 'My Documents' section on your online banking or sent out by post.

The proceeds of the sale will be paid to your selected Current/Instant Savings Account within 5 business days of us receiving your sell order.

To track your Sell and Repurchase order, you can click on 'Order Status' at the top of the page. If you are in the International Investment Centre home page, you can access this by hovering over 'Investing' and select 'Order Status'.

You cannot change the amount you invest however you will be able to change the collection date or the account the payment is taken from. If you want to change the amount of the savings plan you will need to cancel this plan and set up a new plan with the new amount you want to invest.

Modifications to collection date or account the payment is taken from can be made at any time up until the collection date.

1. Once you're logged on, hover over ‘Investing’ at the top of the page and then select 'Regular Savings Plan'. On this page, you'll see a list of all the regular savings plans you have in place, along with details of their status ('Active' or 'Terminated') and your past payment history.
2. Select the down arrow next to the plan name on the left-hand side of the page. You'll see 'Modify' and 'Terminate' buttons.
3. Select the relevant button and follow the steps on screen.
   Modify:
   Payment account - you will be able to amend the account that the payment is coming from (as long as you hold another eligible same name account).
   Regular savers date - you can also change the regular savings date. Once you have made the changes click on confirm modification.
   Terminate - you will be taken to a Verify plan termination you need to check the tick box to agree to termination of the plan and click on confirm termination.
4. You'll see a confirmation page confirming your regular savings plan has been modified or cancelled. You will also receive a confirmation either via the 'My Documents' section on your online banking or by post.

If your plan was set up when you received financial advice from us or is associated with certain types of product that have been discontinued, you won't be able to amend your plan online. If this is the case, give us a call on 03456 006 161 and we can arrange for your relationship manager to speak with you regarding the options available to you.

You can transfer in existing funds, held with another nominee/custodian or held in your own name directly with the fund provider to HSBC, providing we offer the same fund and you already hold an eligible Current/Instant Savings account with HSBC CIIOM. This Current/Instant Savings Account must mirror the existing ownership of the fund(s) for example held in your sole name or joint names.

To check if we offer the same fund you will need to open an International Investment Centre account (if you do not have one already) and search for the fund, see 'How to Research'. If the fund is available in the International Investment Centre, we can support you with transferring it into your International Investment Centre account.

To initiate the transfer, you will need to send a written instruction & include the following information:

• International Investment Centre account number
• fund name
• ISIN number
• number of units / shares
• full name of all Fund owners (maximum 2 people)
• confirm there is no change in the fund ownership
• current nominee/custodian name and their email address together with a contact name

The written instruction would need to include physical signature(s) from all owners of the fund. Send the instruction to HSBC Bank plc. Wealth Business Services, HSBC House, The Esplanade, St Helier, Jersey, JE1 1HS.

If you want to transfer your existing holding with HSBC out as a stock transfer to another nominee/custodian or hold it directly with the fund provider (if permitted), you will need to check with your new nominee/custodian that they can accept the transfer or willing to register the fund in your own name.

If they agree, you will need to instruct them to start their transfer in process.

Subject to your new provider accepting your transfer request they will contact us and once we verified the request it will normally take up to 30 days to re-register to the new provider subject to their requirements being met.

To help speed up this process, please advise us by email to wealth.business.services@hsbcib.com of your intention to transfer your funds out to a new provider including the following information:

• International Investment Centre account number
• fund name
• ISIN number
• number of units / shares
• full name of all Fund owner(s)
• intended nominee/custodian name and their email address and a contact name

You can transfer all or part of the funds held within your International Investment Centre Account.

You can change the ownership of your funds held within our nominee either from sole to joint or joint to sole names (we can only hold funds in a maximum of 2 person's names) The process to do this is detailed below:

Ensure you hold a same name eligible bank account with HSBC CIIOM in the name(s) you want the investment to be changed to.

You will also need to have, or apply for, an IIC account in the same name(s).

Once you have this in place you will need to call our contact centre on 03456 006 161 who will be able to take your initial instruction and arrange for the information to be sent to you in order for you to change the ownership to sole.

Once the instruction has been completed you will see the changes to your holding reflected within your International Investment Centre account(s). Note: No contract note is issued in these instances.

Some funds provide dividend pay-outs. The International Investment Centre automatically defaults these payments to be reinvested, however you will see the payment go into your account and then it will be taken back out and reinvested into that fund holding.

If you would prefer that your dividend income is taken in cash rather than reinvested, we can arrange this for you but it’s important for you to be aware that this would apply across all funds you hold within the International Investment Centre platform and cannot be done on fund by fund basis.

To arrange for your dividends to be taken as cash (or if you have previously requested this change and want to change back to automatic reinvestment), please call our Contact Centre and advise them to change your preferences.

Note: If you hold sole and joint International Investment Centre accounts, you will need to advise if you want this change to be applied to both trading accounts or if not, which one you want this to be applied to.

If you have another question, you can log on to your International Investment Centre account, select the '? Help' button to find our Frequently Asked Questions and a handy glossary.

If you'd like more information about your International Investment Centre account, you can visit Investment and wealth services and terms page and read the HSBC Bank Plc Jersey Branch Execution Policy (PDF).

Or, if you still have a question or need help from our team, get in touch with us.