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Mobility and dexterity

We've got a range of ways to do your banking at home and in person

How we can help you

If you have a mobility or dexterity impairment, we're here to help make your everyday banking as simple as possible. Find out more about what we're doing that could help make banking easier, including chip and signature, signature stamps and accessible online banking. 

Chip and signature

Chip and signature cards can be useful if you have difficulty inputting or using a PIN. It means you can use your signature rather than entering a PIN when using your debit or credit card.

When using your card the retailer will automatically ask you for your signature instead of a PIN.

You can order a chip and signature card from a branch or by calling the number on the back of your existing card.

Please be aware that chip and signature cards will not work in ATM machines.

Signature stamp

Signature stamps can be useful if you find signing your name difficult.

You can use a signature stamp whenever you would sign your name.

You can get a signature stamp from any reputable stationers. When you get one, just bring it into one of our branches and we'll register it to your account.

We can also provide you with a letter that you can use to help verify your stamp.

Banking in branch

Many of our branches offer level access to make it as easy as possible to enter the branch. You can find out if your local branch provides level access by using our branch locator.

Low level writing desks are available in all branches and some branches offer low level counter access.

We also provide ATMs at different levels to make them as easy as possible to use.

Online banking

Online banking can be a really useful way of managing your account wherever and whenever works for you.

To log on to online banking, you'll need a Secure Key. There are 2 types of Secure Key available:

Digital Secure Key

Accessed through our mobile app, there are many advantages to using the Digital Secure Key, including biometric ID which can make logging on easier. If you have a compatible iPhone, iPad or Android phone, you can access your accounts using Touch ID, Face ID or Android Fingerprint.

Physical Secure Key

We also offer a larger version of the Physical Secure Key, if you need it. This includes audio functionality and can be useful if you have difficulty pressing buttons.

If you need a Physical Secure Key, you can contact us on Chat, call us on 03456 00 61 61 or visit us in branch.

Website accessibility

We adhere to the Web Content Accessibility Guidelines 2.0, a set of guidelines stipulated by the World Wide Web Consortium (W3C) used to ensure web sites are designed and written in a way that makes them accessible to everyone. This means that:

  • We only use strong colour contrasts
  • Headings are used correctly to make them readable through screen readers
  • Links do what they say - we don't use 'click here'
  • Tables are laid out in tabular form with headings and summaries
  • We use style sheets to determine the presentation of our web site - this assists those using screen reading devices
  • Where we use images, we use alternative text so that those people who cannot see the image can read the text. These can be read by screen reading devices

Telephone banking

Telephone banking can be really useful whether you're checking your balance or making a payment.

Find out more about telephone banking.

Mobile banking

Our mobile banking app lets you manage your accounts securely from your smartphone.

Features include:

  • Checking your balances
  • Making payments to existing payees
  • Transferring money between your HSBC personal accounts

Learn more about mobile banking.

To find out how to activate the accessibility features on your device, go to get started with accessibility features on iPhone or setting up accessibility features on an Android device.

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