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Google Pay

Choice, simplicity and security

Key Benefits

  • Use your HSBC card with Google Pay™
  • Add your eligible credit and debit cards to Google Pay on almost any Android phone1 and
    you'll be ready to pay anywhere contactless is accepted.


1
 Works with most NFC capable Android™ devices running Android 4.4 (KitKat™) and higher.

Google Pay is a trademark of Google LLC. Android,Google Pay, and the Google Logo are trademarks of Google LLC. This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

 

  • First, download Google Pay from the Google Play Store.
  • Open the Google Pay app on your phone and tap the '+' sign.
  • When you're prompted to add a credit or debit card, line up your HSBC card within the frame on the screen to capture your card details or enter your card information manually.
  • When prompted, please select how you would like to receive your one-time passcode which will be sent to you by SMS or email, then enter it into the appropriate field.
  • Once it's verified, your HSBC card is ready to use with Google Pay.


There is no limit to the number of cards you can add to your device. The same card can be added on up to eight devices.

Google Pay is a trademark of Google LLC. Android,Google Pay, and the Google Logo are trademarks of Google LLC.This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

In store
To pay with Google Pay in stores, just wake the device and hold it against the contactless payment terminal. 

  • You may need to unlock for some transactions (for example when transactions exceed £30).
  • The first card added to Google Pay will be the default card. Payments will be made from your default card.You can change this at any time by selecting the alternative card and tapping 'Set as default card'.



In app
To pay with Google Pay in participating apps
 

  • Select 'Buy with Google Pay' and your payment will be processed quickly and securely (additional verification may be required).
  • For in app transactions, the default Google Pay card will be displayed on the initial purchase. You can choose a different card which will then become the main card for payments within that app. This could be different from the default card used for in store transactions.


What is Google Pay?
Google Pay is a way to pay in stores and within participating apps using a compatible Android. Simply download Google Pay from the Google Play Store, add your HSBC credit or debit cards, and you can transact using Google Pay.

 

 

Which devices are compatible with Google Pay?

Google Pay works with most NFC capable Android™ running Android 4.4 (KitKat®) or higher.

 

 

Which HSBC credit or debit cards can I use with Google Pay?
Most HSBC credit and debit cards are eligible for use with Google Pay, subject to status. 

 

Eligible cards are:

 

  • HSBC Premier Credit Card

  • HSBC Visa Credit Card

  • HSBC MasterCard Credit Card

  • HSBC Student Credit Card

  • HSBC Platinum Credit Card

  • HSBC Gold Visa Credit Card

  • HSBC Gold MasterCard Credit Card

  • HSBC Visa Debit Card

  • HSBC Advance Debit Card

  • HSBC Premier Visa Debit Card

  • HSBC Premier World Elite Credit Card

 


How can I get Google Pay?
First, download Google Pay from the Google Play Store. Second, if you have already registered a card to Google Play, you can simply add that card to the Google Pay app by confirming a few details. You can also add a new card by lining up your HSBC card within the frame on the screen to capture your card details or entering your card information manually.

 


How do I use Google Pay?

In store:

1. Wake up your device. There is no need to open the app.

2. Hold the back of your device against the contactless payment terminal.

3. For transactions over £30, your phone may prompt you for additional verification. Hold your device near the contactless terminal and follow the 
    on-screen instructions.

4. Your phone will beep and/or vibrate indicating that your payment has been made.


In app:
Just select the Buy with Google Pay button at checkout within participating apps.

 

 

Where can I use Google Pay?

In store:
You can use Google Pay in any stores that currently accept contactless payments - just look for the contactless or Google Pay symbol. It can also be used for travel with TfL on buses and the London Underground.


A £30 limit will apply to transactions in most cases: ask the retailer for further details.


In app:
You can pay in any app where you see the Buy with Google Pay button. A list of participating apps can be found on Google's website.
Google Pay is a trademark of Google LLC. Android,Google Pay, and the Google Logo are trademarks of Google LLC.This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.



Is Google Pay free to use?

HSBC won't charge you for using Google Pay, but charges from your mobile network provider may apply depending on your data plan.




Is Google Pay safe to use?
Yes. When you shop at a merchant, Google Pay doesn't send your actual credit or debit card number with your payment. Instead a virtual account number is used to represent your account information - so your card details stay safe.

 


What if my Android is lost or stolen?

While we hope that never happens, it's a good idea to enable the remote location access for your device in advance, in case you need to search for it. To enable the remote location access, so that you can remotely lock your device or do a factory reset, take these steps:
 

1. Sign in to your Google account on your device in order to use the Android Manager

2. To turn on the location access from your device's apps menu, open 'Google Settings' and touch 'Security'

3. Under Android Manager, move the switches next to 'Remotely locate this device' and 'Allow remote lock and factory reset' to the 'On' position


If your phone is lost or stolen, you can find, lock, or erase it using Android Manager. Since Google Pay doesn't store your card details on your phone, anyone who finds or steals your phone won't be able to access that information, even if it's unlocked.

Alternatively, you can call us on 03456 002 920* to suspend or remove your card from Google Pay.

*Lines are open 8am-10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.


Google Pay is a trademark of Google LLC. Android,Google Pay, and the Google Logo are trademarks of Google LLC.These links may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

 


What should I do if I lose my card?
If you lose your card, please contact us immediately on 03456 007 010*. Your actual card will be deactivated, and you will not be able to continue to use Google Pay with this card. When we issue you a new card, you will need to register it with Google Pay again.


*Lines are open 8am-10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

 


What is the virtual account number and how do I find it?

Your credit and debit card information are assigned a unique virtual account number, so your full card details are never shared with the store.

To view the last four or five digits of your virtual account number go to 'Card details' or 'Transaction details'.

 



How do I return an item purchased with Google Pay?
With purchases made with Google Pay, you use your virtual account number to process a return. To view the last four or five digits of the virtual account number go to 'Card details' or 'Transaction details'. Otherwise select the card on Google Pay that you used to make the purchase and hold your device near the contactless terminal.

 



What happens when I replace or update my device?
If you replace or update your device, you will need to add your card(s) to Google Pay again.

Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example if you pass it to be repaired.

You can remove a card from Google Pay at any time. Select the card within the Google Pay app, and tap 'Remove card'. You can also go to Android Manager to remotely erase all the data in the device, including your card(s). Google Pay is a trademark of Google LLC. Android,Google Pay, and the Google Logo are trademarks of Google LLC.This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

 


I have been prompted for a one-time passcode. What is this and why is it required?

For security purposes, we may ask you to enter a one-time passcode to confirm your identity. This code is a unique series of numbers and/or letters and will be sent via email or text. If prompted, please select how you wish to receive the one-time passcode and then enter it into the appropriate field.

 


What should I do if I still have questions or need assistance with Google Pay?
Please contact us on 03456 00 61 61*.


*Lines are open 8am-10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

 


Do I need a data connection to use Google Pay?
You will need a mobile data or WiFi connection to add a card to Google Pay. In most circumstances you do not need a mobile data or WiFi connection to transact using Google Pay. However, occasionally you may be required to connect to the internet, for example after a device restart.

 

 

Key Benefits

  • Use your HSBC card with Google Pay™
  • Add your eligible credit and debit cards to Google Pay on almost any Android phone1 and
    you'll be ready to pay anywhere contactless is accepted.


1
 Works with most NFC capable Android™ devices running Android 4.4 (KitKat™) and higher.

Google Pay is a trademark of Google LLC. Android,Google Pay, and the Google Logo are trademarks of Google LLC. This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

 

  • First, download Google Pay from the Google Play Store.
  • Open the Google Pay app on your phone and tap the '+' sign.
  • When you're prompted to add a credit or debit card, line up your HSBC card within the frame on the screen to capture your card details or enter your card information manually.
  • When prompted, please select how you would like to receive your one-time passcode which will be sent to you by SMS or email, then enter it into the appropriate field.
  • Once it's verified, your HSBC card is ready to use with Google Pay.


There is no limit to the number of cards you can add to your device. The same card can be added on up to eight devices.

Google Pay is a trademark of Google LLC. Android,Google Pay, and the Google Logo are trademarks of Google LLC.This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

In store
To pay with Google Pay in stores, just wake the device and hold it against the contactless payment terminal. 

  • You may need to unlock for some transactions (for example when transactions exceed £30).
  • The first card added to Google Pay will be the default card. Payments will be made from your default card.You can change this at any time by selecting the alternative card and tapping 'Set as default card'.



In app
To pay with Google Pay in participating apps
 

  • Select 'Buy with Google Pay' and your payment will be processed quickly and securely (additional verification may be required).
  • For in app transactions, the default Google Pay card will be displayed on the initial purchase. You can choose a different card which will then become the main card for payments within that app. This could be different from the default card used for in store transactions.


What is Google Pay?
Google Pay is a way to pay in stores and within participating apps using a compatible Android. Simply download Google Pay from the Google Play Store, add your HSBC credit or debit cards, and you can transact using Google Pay.

 

 

Which devices are compatible with Google Pay?

Google Pay works with most NFC capable Android™ running Android 4.4 (KitKat®) or higher.

 

 

Which HSBC credit or debit cards can I use with Google Pay?
Most HSBC credit and debit cards are eligible for use with Google Pay, subject to status. 

 

Eligible cards are:

 

  • HSBC Premier Credit Card

  • HSBC Visa Credit Card

  • HSBC MasterCard Credit Card

  • HSBC Student Credit Card

  • HSBC Platinum Credit Card

  • HSBC Gold Visa Credit Card

  • HSBC Gold MasterCard Credit Card

  • HSBC Visa Debit Card

  • HSBC Advance Debit Card

  • HSBC Premier Visa Debit Card

  • HSBC Premier World Elite Credit Card

 


How can I get Google Pay?
First, download Google Pay from the Google Play Store. Second, if you have already registered a card to Google Play, you can simply add that card to the Google Pay app by confirming a few details. You can also add a new card by lining up your HSBC card within the frame on the screen to capture your card details or entering your card information manually.

 


How do I use Google Pay?

In store:

1. Wake up your device. There is no need to open the app.

2. Hold the back of your device against the contactless payment terminal.

3. For transactions over £30, your phone may prompt you for additional verification. Hold your device near the contactless terminal and follow the 
    on-screen instructions.

4. Your phone will beep and/or vibrate indicating that your payment has been made.


In app:
Just select the Buy with Google Pay button at checkout within participating apps.

 

 

Where can I use Google Pay?

In store:
You can use Google Pay in any stores that currently accept contactless payments - just look for the contactless or Google Pay symbol. It can also be used for travel with TfL on buses and the London Underground.


A £30 limit will apply to transactions in most cases: ask the retailer for further details.


In app:
You can pay in any app where you see the Buy with Google Pay button. A list of participating apps can be found on Google's website.
Google Pay is a trademark of Google LLC. Android,Google Pay, and the Google Logo are trademarks of Google LLC.This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.



Is Google Pay free to use?

HSBC won't charge you for using Google Pay, but charges from your mobile network provider may apply depending on your data plan.




Is Google Pay safe to use?
Yes. When you shop at a merchant, Google Pay doesn't send your actual credit or debit card number with your payment. Instead a virtual account number is used to represent your account information - so your card details stay safe.

 


What if my Android is lost or stolen?

While we hope that never happens, it's a good idea to enable the remote location access for your device in advance, in case you need to search for it. To enable the remote location access, so that you can remotely lock your device or do a factory reset, take these steps:
 

1. Sign in to your Google account on your device in order to use the Android Manager

2. To turn on the location access from your device's apps menu, open 'Google Settings' and touch 'Security'

3. Under Android Manager, move the switches next to 'Remotely locate this device' and 'Allow remote lock and factory reset' to the 'On' position


If your phone is lost or stolen, you can find, lock, or erase it using Android Manager. Since Google Pay doesn't store your card details on your phone, anyone who finds or steals your phone won't be able to access that information, even if it's unlocked.

Alternatively, you can call us on 03456 002 920* to suspend or remove your card from Google Pay.

*Lines are open 8am-10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.


Google Pay is a trademark of Google LLC. Android,Google Pay, and the Google Logo are trademarks of Google LLC.These links may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

 


What should I do if I lose my card?
If you lose your card, please contact us immediately on 03456 007 010*. Your actual card will be deactivated, and you will not be able to continue to use Google Pay with this card. When we issue you a new card, you will need to register it with Google Pay again.


*Lines are open 8am-10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

 


What is the virtual account number and how do I find it?

Your credit and debit card information are assigned a unique virtual account number, so your full card details are never shared with the store.

To view the last four or five digits of your virtual account number go to 'Card details' or 'Transaction details'.

 



How do I return an item purchased with Google Pay?
With purchases made with Google Pay, you use your virtual account number to process a return. To view the last four or five digits of the virtual account number go to 'Card details' or 'Transaction details'. Otherwise select the card on Google Pay that you used to make the purchase and hold your device near the contactless terminal.

 



What happens when I replace or update my device?
If you replace or update your device, you will need to add your card(s) to Google Pay again.

Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example if you pass it to be repaired.

You can remove a card from Google Pay at any time. Select the card within the Google Pay app, and tap 'Remove card'. You can also go to Android Manager to remotely erase all the data in the device, including your card(s). Google Pay is a trademark of Google LLC. Android,Google Pay, and the Google Logo are trademarks of Google LLC.This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

 


I have been prompted for a one-time passcode. What is this and why is it required?

For security purposes, we may ask you to enter a one-time passcode to confirm your identity. This code is a unique series of numbers and/or letters and will be sent via email or text. If prompted, please select how you wish to receive the one-time passcode and then enter it into the appropriate field.

 


What should I do if I still have questions or need assistance with Google Pay?
Please contact us on 03456 00 61 61*.


*Lines are open 8am-10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

 


Do I need a data connection to use Google Pay?
You will need a mobile data or WiFi connection to add a card to Google Pay. In most circumstances you do not need a mobile data or WiFi connection to transact using Google Pay. However, occasionally you may be required to connect to the internet, for example after a device restart.

 

 

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