Making a claim
Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.
Medical Emergency Assistance Helpline
(+44) 1603 605 142
Lines open: 24 hours a day
Travel Claims Helpline
+44 1603 604 960
Lines open: Monday to Friday: 8:00am to 6:00pm; Saturday: 8:00am to 4:00pm
If your claim does not require urgent medical attention you can contact Aviva and make a claim online or by calling +44 (0)1603 604 960
Legal Expenses Claims and Advice Helpline
(+44) 1603 208 533
Lines open: 24 hours a day, 365 days a year
Medical Assessment - to disclose a pre-existing medical condition
08000 517 142
Lines open: Monday – Friday: 8:00am-8:00pm, Saturday: 9:00am-6:00pm, Sunday 10:00am-2:00pm
Bank holidays: 9:00am – 6:00pm (except Christmas day, Boxing Day and New Year’s day)
Travel Assistance (not claims or queries)
(+44) 1603 605 120
Lines open: 24 hours a day, 365 days a year
Documents you may need when making a travel insurance claim
Please note, this is not a complete list as each claim is different. Please read your policy document for full details.