Making a claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

Medical Emergency Assistance Helpline 

(+44) 1603 605 142

Lines open: 24 hours a day

Travel Claims Helpline

If you don't require urgent medical attention, you can make a claim online or call Aviva on +44 1603 604 910.

Lines open: Monday to Friday - 8am to 6pm, Saturday and bank holidays - 8am to 4pm, Sundays - closed

Legal Expenses Claims and Advice Helpline 

(+44) 1603 208 533

Lines open: 24 hours a day, 365 days a year

Medical Assessment - to disclose a pre-existing medical condition 

08000 517 142

Lines open: Monday to Friday - 8am to 8pm, Saturday and bank holidays - 9am to 6pm, Sundays - 10am to 2pm

Closed Christmas Day, Boxing Day and New Year's Day

Travel Assistance (not claims or queries) 

(+44) 1603 605 120

Lines open: 24 hours a day

Documents you may need when making a travel insurance claim

• Original receipts, bills, cash withdrawal slips, flight and luggage tickets, guarantees, instruction manuals, accident reports, any photographs of your belongings and medical certificates or reports
• A police report made within 24 hours of discovering theft or loss of your passport, personal belongings, money or a mugging
• A "Property Irregularity Report" for baggage lost or damaged by an airline
• Written confirmation from your tour operator or carrier to validate any delays
• Evidence that you have been unable to obtain a refund from elsewhere

Please note, this is not a complete list as each claim is different. Please read your policy document for full details.