Making a claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

Medical Emergency Assistance Helpline 

(+44) 1603 605 142

Lines open: 24 hours a day

Travel Claims Helpline 

+44 1603 604 960

Lines open: Monday to Friday: 8:00am to 6:00pm; Saturday: 8:00am to 4:00pm

If your claim does not require urgent medical attention you can contact Aviva and make a claim online or by calling +44 (0)1603 604 960

Legal Expenses Claims and Advice Helpline 

(+44) 1603 208 533

Lines open: 24 hours a day, 365 days a year

Medical Assessment - to disclose a pre-existing medical condition 

08000 517 142

Lines open: Monday – Friday: 8:00am-8:00pm, Saturday: 9:00am-6:00pm, Sunday 10:00am-2:00pm

Bank holidays: 9:00am – 6:00pm (except Christmas day, Boxing Day and New Year’s day)

Travel Assistance (not claims or queries) 

(+44) 1603 605 120

Lines open: 24 hours a day, 365 days a year

Documents you may need when making a travel insurance claim

• Original receipts, bills, cash withdrawal slips, flight and luggage tickets, guarantees, instruction manuals, accident reports, any photographs of your belongings and medical certificates or reports
• A police report made within 24 hours of discovering theft or loss of your passport, personal belongings, money or a mugging
• A "Property Irregularity Report" for baggage lost or damaged by an airline
• Written confirmation from your tour operator or carrier to validate any delays
• Evidence that you have been unable to obtain a refund from elsewhere

Please note, this is not a complete list as each claim is different. Please read your policy document for full details.